Yuritza Ponce Corchado
Buffalo
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Also,willing to grow as a professional while contributing to the company with the knowledge, experiences.
Overview
9
9
years of professional experience
Work History
Customer service representative
Internal revenue service
09.2024 - 05.2025
- Phone inquiries: active listening and answering taxpayer questions.
- Adjust taxpayer accounts through correspondence and phone.
- Manage disputes: investing and resolving problems.
- Clerical support: keeping records, preparing correspondence etc.
- Assist taxpayers with forms and applications.
- Having to learn and adjust to constant change in laws/rules.
Manufacture associate
Nisha medical technologies
08.2022 - 11.2022
- Perform packaging tasks for in and off line packaging operations/needs.
- Set up and operate finishing equipment across all product areas.
- Assist in continuous run operations of equipment within the assigned product area, keeping equipment running and maintaining quality and productivity.
- Perform material and machine changeovers as needed.
- Perform troubleshooting and maintenance on packaging equipment/lines contacting maintenance when needed.
- Interpret production paperwork for accurate product production and shipment and prepare finished product for shipment.
- Perform inventory checks of materials for the specific product area working in, and order/receive materials, making sure to follow specific procedures set for each area.
- Perform quality checks throughout all production stages and processes.
- May require rotating between various product areas and tasks.
- Assist in material and finished product movement (hand / fork truck operation, etc)..
- Other duties as assigned.
Team member
Tim horton
01.2021 - 04.2021
- Greeting guests and taking customers’ orders
- Receive payment by cash, debit/credit card
- Food and drink preparation
- Wrap or place merchandise in bags
- Stock shelves and refrigerators
- Keep area clean
- May assist with opening and closing of the component
Academic Advising
UIPR, Aguadilla Campus
06.2016 - 12.2020
- Student Assistant, Work-Study Program
- Customer Service (students and parents)
- Assist office staff
- Make and answer calls
- Enroll students (new entry and assets)
- Follow-up of newly admitted students for the enrollment and payment process
- Routine office tasks such as making copies, delivering correspondence to different offices, reproducing material through the reproduction center, filing, and preparing student records, among others
Census Enumerator
U.S. Census Bureau
09.2020 - 11.2020
- Conducting field interviews and collecting data for the US Census.
- Apply complex procedures of the Federal Government, adapting to adverse social and environmental factors to increase the efficiency of the surveys.
- Educate the public on the importance of participating in the 2020 Census.
- Travel to different locations and locate households to obtain the necessary information.
- Coordinate with the team leader and discuss necessary progress
Internship
Sears Hometown Store Aguadilla, PR
09.2020 - 10.2020
- Customer service
- Operate a cash register for cash, checks and credit transactions.
- Replenish store merchandise, in accordance with the store's merchandise design
- Make price tags for merchandise and take inventory notes
- Made and answer phone calls
- Respond to questions, address customer issues and complaints in person and over the phone
Education
Bachelor's Degree - Business Administration with concentration in Business Development
Interamerican University of Puerto Rico, Aguadilla Campus
12.2020
High School diploma - undefined
McKinley Vocational High School
Buffalo, New YorkSkills
- Leadership
- Own initiative
- Excellent interpersonal relationships
- Fully bilingual
- Team-oriented
- Work well under pressure
- Experience in technological equipment such as scanners, copiers, and faxes
- Extensive knowledge of Microsoft Office Software (Word, Excel, PowerPoint)
- Customer oriented
- Strong ability and aptitude to learn
- Ability to troubleshoot and react quickly to operating issues
- Attention to detail
- Good communication skills
- Active listening
- Critical thinking
- Data entry
AVAILABILITY
I'll be released from duty with the IRS on May 15.
Languages
Spanish
Native or Bilingual
Timeline
Customer service representative
Internal revenue service
09.2024 - 05.2025
Manufacture associate
Nisha medical technologies
08.2022 - 11.2022
Team member
Tim horton
01.2021 - 04.2021
Census Enumerator
U.S. Census Bureau
09.2020 - 11.2020
Internship
Sears Hometown Store Aguadilla, PR
09.2020 - 10.2020
Academic Advising
UIPR, Aguadilla Campus
06.2016 - 12.2020
High School diploma - undefined
McKinley Vocational High School
Bachelor's Degree - Business Administration with concentration in Business Development
Interamerican University of Puerto Rico, Aguadilla Campus
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