Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuritzi Tellez

Portland,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Motivated individual with experience in customer service. Strong interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Receptionist/Records

VDS Office Solutions
03.2022 - 06.2023
  • Provided clerical support to company employees by copying, faxing, scanning, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Set up conference rooms for Zoom meetings and catering.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Call Center Agent

Aston Carter
01.2021 - 03.2021
  • Processed debit and credit card and electronic check payments.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Processed debit and credit card and electronic check payments
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Addressed customer account discrepancies and concerns
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Educated customers on company systems, form completion, and access to services

Mechanical Assembler

Sensata Technologies
05.2017 - 12.2019
  • Read and interpreted blueprints, schematics and drawings to assemble parts and products.
  • Worked with heavy machinery and various power tools when assembling parts.
  • Performed repeated tasks while sitting or standing over extended periods of time.
  • Notified engineering of errors and discrepancies.
  • Tested finished products for compliance with tolerances and overall quality.
  • Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
  • Trained and instructed coworkers in proper assembly techniques
  • Tested electrical wiring, pumps and other components in engines for proper functionality
  • Collaborated with machine operators and engineers to troubleshoot assembly-related issues and meet deadlines
  • Checked machines for proper output and functionality, fixing minor mechanical issues

Cash Office Associate/Cashier

Ross Dress For Less
07.2015 - 05.2016
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Inspected account books and recorded transactions.
  • Maintained tidy and organized store to comply with cleanliness standards
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Answered questions about store policies and addressed customer concerns
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Worked with loss prevention in monitoring shopper behavior
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Managed efficient cash register operations
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Education

GED -

Santa Barbara City College
Santa Barbara, CA
05.2015

Skills

  • Office Supplies and Inventory
  • Mail Handling
  • Document Scanning
  • Database Entry
  • Food and Beverage Experience
  • Inventory Records
  • Return and Exchange Processing
  • Organization Skills
  • Mechanical Fabrication
  • Product Assembly
  • Problem-Solving Skills
  • Corporate Standards
  • Administrative and Office Support
  • Attention to Detail
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Clerical Support
  • Self-Motivated
  • Dependable and Responsible

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Receptionist/Records

VDS Office Solutions
03.2022 - 06.2023

Call Center Agent

Aston Carter
01.2021 - 03.2021

Mechanical Assembler

Sensata Technologies
05.2017 - 12.2019

Cash Office Associate/Cashier

Ross Dress For Less
07.2015 - 05.2016

GED -

Santa Barbara City College

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Yuritzi Tellez