Yuritzy Gutierrez
El Centro,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Call Center Receptionist
El Centro Regional Medical Center
05.2017 - 06.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained confidentiality when dealing with sensitive personal information, ensuring compliance with company policies and regulations.
- Delivered exceptional problem-solving skills by actively listening to customers'' concerns and offering appropriate solutions.
- Managed high call volume efficiently, prioritizing client needs and reducing wait times.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Patient Services Associate
El Centro Regional Outpatient Clinic
11.2013 - 05.2017
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in software.
- Contacted insurance company to verify patient coverage before visit.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations at all times.
- Educated patients on available services and resources within the facility, promoting overall health and wellbeing.
- Trained new hires on front desk procedures, ensuring consistent quality of service and adherence to office policies.
- Provided excellent customer service to patients and medical staff.
Youth Mentor Volunteer
Career Path Program
01.2012 - 01.2013
- Trained new volunteers in the Career Path Program, taught them the rules and introduced them into the healthcare system.
- Supervised and helped volunteers while they were with patients; taking vital signs, bed bathing patients, feeding patients and ambulating patients.
- Reported patient requests, concerns, and other observations to staff.
- Transported patients and helped with discharge procedures.
Education
Certificate - Medical Assistant
Imperial Valley College
Imperial, CA06.2014
High School Diploma -
Central Union High School
El Centro, CA06.2011
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Customer Service
- Office Administration
Reference
- Upon Request
Timeline
Call Center Receptionist
El Centro Regional Medical Center
05.2017 - 06.2018
Patient Services Associate
El Centro Regional Outpatient Clinic
11.2013 - 05.2017
Youth Mentor Volunteer
Career Path Program
01.2012 - 01.2013
Certificate - Medical Assistant
Imperial Valley College
High School Diploma -
Central Union High School
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