Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yurka Santos Powery

Naples

Summary

Talent for identifying customer needs and presenting appropriate company product and service offerings. Assign with secretarial duties when necessary. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Very high talented in Data entry. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel)

Skilled beauty professional with thorough expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.

Overview

29
29
years of professional experience

Work History

Nail Technician

Yurka’s Nails
10.2021 - Current
  • Delivered personalized nail care services, enhancing client satisfaction and retention.
  • Executed precise manicure and pedicure techniques, ensuring high-quality results.
  • Maintained cleanliness and sanitation standards, promoting a safe environment for clients.
  • Educated clients on nail care products and aftercare procedures, improving overall service experience.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.

Rural Carrier Associates

United States Postal Service
07.2017 - 09.2021
  • A rural carrier associate picks up and delivers mail, packages and parcels to United States Postal Service (USPS) customers located outside urban areas. His route may include residential or commercial patrons or a mixture of both. At the end of his shift, he returns to a specified post office in his region to drop off undelivered mail as well as signed receipts he may have collected from customers.

Recruiter Specialist / Office Supervisor

Southland Employment Services
12.2015 - 07.2017
  • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. Arranges management interviews by coordinating schedules; evaluates applicants by discussing job requirements and applicant qualifications; interviewing applicants on consistent set of qualifications. Manages new employee by determining new employee requirements; Improves organization new policies and practices, ensure that daily work its done in timely manner, input applications into the system, prepare next day job orders and scanned all applications to company database, also make daily calls to workers to confirm their assistance to the next assignment day, manage and supervise the office, keep office neat and clean.
  • Recruiter Skills and Qualifications: Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgment.

Teller Coordinator

SunTrust Bank
05.2014 - 08.2015
  • Provide courteous and professional teller service to clients. Complete complex Teller transactions and demonstrates competency with all Teller application transactions and processing Teller operations. Completes operational functions such as approving transactions, cash control, security and internal control. Identifies sales referral opportunities and makes appropriate referrals. Advanced Teller and Basic Sales and Service skill set. Responsible for leadership on the teller line and responsible for teller line workflow, cash management and controls, the vault, and assisting other tellers with accuracy in cash handling and balancing. Utilizes tools and skills to coach others on defined procedures for bank operations and client service skills resulting in Exceptional Client and Exceptional Branch Experiences.

Customer Service Representative

Island Photo Ltd
06.2011 - 07.2013
  • Answering Phone, Greeting Customers and answering their queries, Taking and issuing passport pictures, Sales

Administrative Assistant Daily Duties

Five Continents Financial Ltd
12.2010 - 06.2011
  • Answer all phone calls coming to the office, File and archive, send out packages via couriers, (NCI Service, DHL Intl, FedEx), Go to the post office, Bank if needed, Sort out mail that comes to the office, Make reservations for clients when needed, Generate monthly statements and send them via email or mail as indicated, Assist other staff members with any help needed.

Customer Service Representative

Island Photo Ltd
06.2010 - 09.2010
  • Answering Phone, Greeting Customers and answering their queries, taking and issuing passport pictures, Sales.

Tally Clerk II

H M Customs
07.2006 - 04.2009
  • Assist with answering incoming department calls, greeting the public and answering queries, Assist with special attendance report checking, photocopying, Assist with some secretarial duties, Preparing correspondence, Filling Correspondence, Booking Training and Board Room, Assist with the preparation of invoices to traders, airline billing, and mailing letters invoices locally and overseas, Processing of case files, Daily Banking duties, Rounds – Checking post office for mail, Check off cargo manifests, Input data from entries into computer. Cashier - Collection of revenue from walk-in Importers Processes the daily revenue received from the Courier Services, Data inputting into IRIS System for all revenue collected by the Courier Section, produce a Daily Reconciliation Report, Daily Cash Float maintained at the Courier.

Data Entry Clerk/Filing Clerk

Cayman National Bank
09.1999 - 06.2001
  • Prepares and sorts all documents to be process into the computer, Data entry of information on all internal and external customers’ accounts, confirms accuracy of data such as course numbers, days, dates, times, compares data entered with source documents, or reenters data in verification format on screen to detect errors. Review and make necessary corrections to information entered. Completes, sorts, and verifies accuracy of data to be entered. Processes various forms. Generates reports and responds to inquiries regarding entered data as requested. Maintains confidential information. Performs general clerical duties such as typing, answering phones, etc. Perform other job related duties as assigned. Assist with the filling. Sort the correspondence to the adequate drawer.

Back Office Operator/Secretary

Banco Bilbao Vizcaya
06.1996 - 08.1999
  • Assist with Secretarial Duties. Typing Correspondence. Preparing mail local and overseas. Answered the phone and sent faxes. Prepare and deliver the couriers. Input and release all operations from Private Banking Department (Internals Transfers, Batches etc.) Checking all daily work with the daily report. Cover staff at lunch time. Update the daily rates in the System. Opening corporate and personal accounts. Accounts identification and Verification. Procedure of closing accounts. Prepare reference letters as per client request. Send clients statements (By courier, fax or others).

Education

Primary Education -

Manuel Alcolea
01.1987

Secondary Education - undefined

14 de Junio
01.1993

High School - Math, English, P.E

John Gray High School
01.1996

Community College - English As Second Language

CI Community College
Cayman Islands
01.2001

Skills

  • Customer service, Microsoft Office – Word & Excel, Professional phone skills, Able to efficiently operate office all equipment, Administrative writing skills, Organizational skills, Professionalism, Able to work with deadlines, Positive attitude, Adaptability, Empathetic and courteous, Detail oriented, Ability to work in a team environment, Maintain confidentiality, Self-starter
  • Customer service
  • Nail extensions
  • Time management
  • Nail art techniques
  • Gel application
  • Acrylic nails
  • Sanitation procedures
  • Appointment management
  • Relationship building
  • Pedicures
  • Data entry
  • Microsoft Excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Nail Technician

Yurka’s Nails
10.2021 - Current

Rural Carrier Associates

United States Postal Service
07.2017 - 09.2021

Recruiter Specialist / Office Supervisor

Southland Employment Services
12.2015 - 07.2017

Teller Coordinator

SunTrust Bank
05.2014 - 08.2015

Customer Service Representative

Island Photo Ltd
06.2011 - 07.2013

Administrative Assistant Daily Duties

Five Continents Financial Ltd
12.2010 - 06.2011

Customer Service Representative

Island Photo Ltd
06.2010 - 09.2010

Tally Clerk II

H M Customs
07.2006 - 04.2009

Data Entry Clerk/Filing Clerk

Cayman National Bank
09.1999 - 06.2001

Back Office Operator/Secretary

Banco Bilbao Vizcaya
06.1996 - 08.1999

Secondary Education - undefined

14 de Junio

High School - Math, English, P.E

John Gray High School

Primary Education -

Manuel Alcolea

Community College - English As Second Language

CI Community College

Similar Profiles

CREATE PROFILE