Yury Encinas
Laveen,AZ
Summary
Experienced Medical Assistant with a diverse background in various environments and specialties. Known for a strong work ethic, eagerness to learn, and ability to collaborate effectively with multicultural teams and patients. Bilingual in Spanish, committed to supporting community health, and dedicated to providing exceptional patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant Care Coordinator
Phoenix Children's Hospital CCBD
Phoenix, AZ
08.2022 - Current
- Maintained accurate records of all authorization activities in the database system.
- Collaborated with internal staff members to resolve discrepancies or issues related to prior authorizations.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Processed appeals in a timely manner as per policy guidelines.
- Provided guidance to providers regarding the prior authorization process.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Input claim, prior authorization, and other important medical data into system.
- Notified ordering providers of denied authorizations.
- Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
- Followed up on pending prior authorization requests to ensure timely processing.
- Conducted phone triage with incoming calls from patients regarding their health concerns.
- Responded quickly and efficiently when presented with emergent situations requiring immediate attention.
- Conducted pre-triage assessments of patients in order to determine the urgency of their needs.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Answered telephones and routed calls or delivered messages.
- Responded to patient and family questions regarding medication issues and medication refills.
- Responded promptly to phone calls from patients seeking advice or requesting medication refills.
- Communicated with pharmacies regarding medication refills for patients.
- Facilitated timely execution of lab tests and medication refills.
- Managed medication refills by verifying prescriptions from physicians or pharmacies.
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Coordinated with pharmacies for medication deliveries.
- Responded to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.
Medical Assistant Care Coordinator
Phoenix Children's Hospital Pulmonology
Phoenix, AZ
06.2021 - 08.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Processed orders for medical supplies.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Conducted quality assurance checks of laboratory specimens prior to submission for analysis.
- Collaborated with other healthcare professionals to ensure continuity of care for patients.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Valleywise Health
Phoenix, AZ
09.2008 - 06.2021
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Explained treatment procedures and physicians' instructions.
- Conducted electrocardiogram testing to measure electrical activity in the heart.
- Facilitated referrals for specialty consultations when needed.
- Ensured that all necessary documentation was completed accurately before discharging patients from appointments.
- Scheduled appointments for patients utilizing the electronic medical records system.
- Obtained informed consent from patients before beginning any procedure.
- Assisted patients in accessing community resources, such as transportation or assistance, when needed.
- Consulted with other physicians in same or related specialties to coordinate care and treatment of patients.
- Followed up with patients regarding appointment reminders or follow-up care instructions.
- Assessed patients' needs for additional resources such as home healthcare services or community programs.
- Instructed patients on lifestyle changes to improve their health.
- Reviewed medical history forms completed by patients prior to appointments.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of patients promptly and efficiently.
- Floated to various specialties throughout the organization.
- Adapted quickly to collaborating with diverse teams and departments.
Medical Assistant
Central Phoenix Internists
Phoenix, AZ
06.2007 - 06.2008
- Performed venipuncture for drawing blood samples from patients.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Responded promptly to phone calls from patients seeking advice or requesting medication refills.
- Communicated with pharmacies regarding medication refills for patients.
- Maintained accurate medical records of patient care activities and documentation.
- Maintained front desk to provide positive first impression.
- Stocked inventory and ordered office supplies.
- Collected, monitored and documented patient vital signs.
Education
GED -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ01-2010
Certification - Medical Assistant
Apollo College
Phoenix, AZ06-2007
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZSkills
- Phlebotomy
- Patient Scheduling
- HIPAA Compliance
- Procedure Assistance
- OB/GYN procedures
- Medical terminology knowledge
- Restocking lab supplies
- Patient Care Coordination
- Clinical Documentation
- Customer Service
- Certified in Basic Life Support (BLS)
- Stocking supplies
- Quick problem solver
- Vital sign monitors
- CPR
- Maintaining confidentiality
- Human anatomy and physiology
- Communicating with patient families
- Electronic Medical Records
- Direct Patient Care
- Electrocardiography (EKG)
- Equipment Sterilization
- Professional Bedside Manner
- EKG set up and monitoring
- Insurance Verification
- Task Prioritization
- Documentation skills
- Certified Spanish Interpreter
- Attention to Detail
- Critical Thinking
- Microsoft Office
- Multitasking
- Time Management
- Professionalism
- Self Motivation
- Teamwork and Collaboration
- Adaptability
- Understanding of medical terminology
- Patient Monitoring
- Nursing support
- Behavior redirection
- Community activities
- Safety awareness
- Communication
- Cultural Awareness
- Continuous professional development
Certification
- Certified Medical Spanish Interpreter
- Registered Medical Assistant
Languages
Spanish
Native/ Bilingual
Affiliations
- Part of the interview panel, responsible for assessing and selecting candidates for various positions within the department.
- Assisted in organizing and coordinating health fairs and community events.
- Volunteered at local food banks, providing support and assistance to those in need.
Accomplishments
Consistently received positive feedback for strong work ethic, effective team collaboration, and excellent patient care throughout my career.
References
References available upon request.
Timeline
Medical Assistant Care Coordinator
Phoenix Children's Hospital CCBD
08.2022 - Current
Medical Assistant Care Coordinator
Phoenix Children's Hospital Pulmonology
06.2021 - 08.2022
Medical Assistant
Valleywise Health
09.2008 - 06.2021
Medical Assistant
Central Phoenix Internists
06.2007 - 06.2008
GED -
Maricopa Community Colleges - Phoenix College
Certification - Medical Assistant
Apollo College
Bachelor of Science - Nursing
Grand Canyon University
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