Yury Fedorovsky
Hillsdale,NJ
Summary
Customer-centric Senior Technical Account Manager (TAM) / Customer Success Manager (CSM) with 11+ years of experience driving SaaS adoption, automation, and AI-powered solutions for enterprise clients. Proven track record in strategic account management, customer retention, and post-sales growth, ensuring 40%+ adoption, 98%+ stakeholder satisfaction, and 15%+ efficiency gains. Strong expertise in AI (Generative AI, Agentic AI), RPA, Cloud Computing (Google Cloud, Kubernetes), and Data Analytics, leveraging technical expertise to drive digital transformation and maximize customer value.
Overview
15
15
years of professional experience
Work History
Technical Account Manager
UiPath
04.2022 - Current
- Led post-sales technical strategy for 10+ enterprise accounts, improving automation scalability by 20% and increasing platform adoption by 40% through customized roadmaps and QBRs.
- Acted as trusted advisor to executives and technical teams, aligning AI/RPA strategies with business objectives to reduce costs by 10% and optimize automation workflows.
- Owned technical escalations, achieving a 95% resolution success rate, mitigating risk, and improving customer retention.
- Collaborated with Engineering & Product teams to refine AI-driven automation, streamlining API integrations and improving infrastructure (Google Cloud, Kubernetes).
- Drove technical workshops and executive briefings, achieving a 98% stakeholder satisfaction rating and enhancing customer self-sufficiency.
- Partnered with Sales, Professional Services, and Customer Success teams to expand accounts and drive revenue retention, securing renewals and expansions.
Product Support Engineer
UiPath
04.2019 - 04.2022
- Resolved 500+ automation issues, reducing resolution time by 25% and improving service reliability across enterprise deployments.
- Managed high-impact technical escalations, working directly with Engineering to diagnose and resolve critical production issues for Fortune 500 clients.
- Created 30+ internal knowledge base guides, cutting support ticket volume by 30% and improving customer self-service adoption.
- Led API debugging and integration support, collaborating with engineering teams to optimize API connectivity for 10+ enterprise clients.
- Worked with Engineering teams to optimize cloud deployments, On-Prem installations (Kubernetes), and SaaS performance, resolving complex infrastructure challenges.
- Automated key troubleshooting processes, implementing scripts that reduced manual intervention by 20% and improved support efficiency.
- Partnered with Customer Success to enhance onboarding and training, increasing SaaS adoption by 15%.
Software Developer
NYU IT
05.2014 - 04.2019
- Improved system performance by 20% by optimizing legacy code and database queries.
- Automated testing processes, reducing downtime by 15% for mission-critical applications.
- Mentored junior developers and interns, boosting team output by 10%.
Technical Support Specialist
Medforce Technologies
01.2010 - 05.2014
- Resolved 95% of Tier 2/3 technical issues within SLA, improving client satisfaction by 30%.
- Developed automation scripts, reducing manual workloads by 20%.
- Delivered 100+ training sessions, increasing software adoption by 25%.
Education
Bachelor of Arts - Computer Science
New York University
New York, NY05.2015
Skills
- AI & RPA Strategy: Generative AI, Agentic AI, RPA implementation, automation optimization
- SaaS & Cloud Solutions: Google Cloud, Kubernetes, API integrations, infrastructure automation
- Data Analytics & BI: Power BI, data visualization, business intelligence reporting
- Enterprise Stakeholder Engagement: Executive QBRs, customer journey mapping, risk mitigation
- Security & Compliance: Cloud security, risk assessments, compliance strategy
Skills Expertise
- SaaS & RPA Adoption
- Cloud Solutions (Google Cloud, Kubernetes)
- Technical Troubleshooting (APIs, Infrastructure)
- QBRs & Customer Training
- Python, SQL, JavaScript (Basics)
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Technical Account Manager
UiPath
04.2022 - Current
Product Support Engineer
UiPath
04.2019 - 04.2022
Software Developer
NYU IT
05.2014 - 04.2019
Technical Support Specialist
Medforce Technologies
01.2010 - 05.2014
Bachelor of Arts - Computer Science
New York University
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