Yury Torres
Summary
Experienced and proactive bilingual CSM offering six years of Enterprise B2B SaaS platform with a passion for driving client success through problem-solving, strong product knowledge, and data-driven strategies. Committed to building lasting relationships and fostering product adoption, implementation of strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CUSTOMER SUCCESS MANAGER
GENESYS
01.2023 - Current
- Currently managing a USA and LATAM portfolio of enterprise customers and serving as their primary business point of contact with quality-touch engagement throughout their CX journey
- Achieve a 27% increase in customer retention rates within the first quarter.
ENTERPRISE ACCOUNT MANAGER
AKKODIS
01.2022 - 01.2023
- Developing and maintaining relationships with key enterprise accounts
- Identifying and pursuing new business opportunities within assigned accounts
- Negotiating and closing contracts with enterprise accounts.
GLOBAL BUSINESS DEVELOPMENT MANAGER
STRATAMARKETS
SALT LAKE CITY
01.2020 - 01.2022
- I drove revenue growth with new accounts in the USA, LATAM, Europe, and Asia and identified new growth opportunities in Latin America
- I won 53 new accounts before my expected quarterly goals and increased $265K in revenue
- I'm experienced with a subscription model.
CUSTOMER SUCCESS MANAGER
FREIGHT FINANCE
SALT LAKE CITY, UTAH
01.2017 - 01.2020
- I managed a large client's portfolio, building strong relationships in the USA and LATAM, including negotiating contracts and agreements to maximize profits
- I increased customer satisfaction scores by 39%
- I saved over $900K annually through contract renewals.
ANALYST
GOLDMAN SACHS
SALT LAKE CITY, UTAH
01.2015 - 01.2017
- I managed credit risk analysis for the Consumer and Commercial Banking Division
- I worked on Fintech projects and solutions within the investment banking sector.
Education
B.S. Economics -
University of Utah
A.S. Business -
Salt Lake Community College
Skills
- MySQL
- Tableau
- Salesforce
- Office 365
- Portfolio Management
- B2B SaaS
- Fluent in Spanish
- Analytical/Research Skills
- Team Leadership
- Revenue Growth
- Customer Relationship Building
- CRM Software
- Strategic Planning
- Sales Management
- Report Analysis
- Training and Mentoring
Websites
Languages
Spanish
Native/ Bilingual
Certification
International Relations Affairs
Timeline
CUSTOMER SUCCESS MANAGER
GENESYS
01.2023 - Current
ENTERPRISE ACCOUNT MANAGER
AKKODIS
01.2022 - 01.2023
GLOBAL BUSINESS DEVELOPMENT MANAGER
STRATAMARKETS
01.2020 - 01.2022
CUSTOMER SUCCESS MANAGER
FREIGHT FINANCE
01.2017 - 01.2020
ANALYST
GOLDMAN SACHS
01.2015 - 01.2017
B.S. Economics -
University of Utah
A.S. Business -
Salt Lake Community College
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