Yury Zaverukha
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Tax Examiner
Internal Revenue Service, IRS
Ogden, Utah
02.2019 - 08.2024
Checked who owes and who gets refund to the IRS
Cashier
Dollar Tree Distribution Center
North Highlands, CA
07.2023 - 06.2024
Cashier ,unload trucks ,and stock everything on sales floor
Customer Service Representative
Bank of America
Ogden, UT
09.2019 - 07.2023
Answered questions about Bank of America customers accounts. (call center)
Customer Service Representative
Everisepc
Lincoln, NE
07.2015 - 01.2019
Take inbound calls remote. Answered questions about humana medical and enrolled customers in humana. (call center)
Freight Associate
Target
Layton, Utah
01.2014 - 06.2015
Unloaded trucks for Target and put everything out on sales floor
Education
Associate of Applied Science - Mathematics And Computer Science
Sacramento City College
Sacramento, CA12-2024
IT Certificate - Information Technology
Ogden Weber Technical College
Ogden, UT04-2018
Skills
- Networking essentials, windows desktop, windows server, Wireless Networking, Help Desk Technology, Visual BasicNet Programming, Fast typer, Proficient with word, excel, and PowerPointGood Customer Service skills, Team player, excellent multi-tasking ability, Proficient with answering and receiving calls and emails Bilingual in Russian
- Proficient in Customer Service
- Proficient in handling calls 8 years of call center experience
- Proficient with operating systems such as Linux
- Good with programming such as C/C
- Good with protocols such as TCP/IP
Timeline
Cashier
Dollar Tree Distribution Center
07.2023 - 06.2024
Customer Service Representative
Bank of America
09.2019 - 07.2023
Tax Examiner
Internal Revenue Service, IRS
02.2019 - 08.2024
Customer Service Representative
Everisepc
07.2015 - 01.2019
Freight Associate
Target
01.2014 - 06.2015
Associate of Applied Science - Mathematics And Computer Science
Sacramento City College
IT Certificate - Information Technology
Ogden Weber Technical College
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