Yury Alejandra Rodriguez
Queens
Summary
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Tartinery
07.2023 - Current
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Waitress Supervisor
Noches De Colombia
01.2022 - 05.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Developed loyalty program that increased repeat visits from customers.
Education
Academy - English Language
National Academy of Systems
Caquetá-Colombia07-2021
Technician - Accounting
Jorge Eliecer Gaitan
Caquetá-Colombia 12-2019
Skills
- Client Support
- Order taking
- Cleanliness
- Service quality
- Customer service
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Supervised team of 20 staff members.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Tartinery
07.2023 - Current
Waitress Supervisor
Noches De Colombia
01.2022 - 05.2023
Academy - English Language
National Academy of Systems
Technician - Accounting
Jorge Eliecer Gaitan
Similar Profiles
Christian MdoeChristian Mdoe
Security Guard at tartinerySecurity Guard at tartinery
Yury Alejandra RodriguezYury Alejandra Rodriguez
Restaurant Waiter at TartineryRestaurant Waiter at Tartinery
Samjhana TamangSamjhana Tamang
Student Nurse at Elmhurst HospitalStudent Nurse at Elmhurst Hospital
Starlyn TorresStarlyn Torres
Tire Technician at Ecua Tire ShopTire Technician at Ecua Tire Shop
Nicole BabayevaNicole Babayeva
SLP Student Clinician at Parker Jewish InstituteSLP Student Clinician at Parker Jewish Institute