Yury E Romero
Summary
Highly organized Front Desk Coordinator with excellent clerical abilities and friendly demeanor. I am Detail-oriented with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
HigherDose
09.2019 - 03.2022
- Answer Phone calls for all locations
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Ensure all sessions are paid for
- Scheduled appointments in computer system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Deep cleaned Saunas
- Sell packages with discounts to clients.
Assistant Manager & Wholesale Coordinator
JINsoon INC
08.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisting clients with exceptional service
- Create EOD reports
- Completed regular inventory counts to verify stock levels, and forecast future needs.
- Respond to emails
- Ship Nail Polish line domestically & internationally
- Handle high volumes of calls
- Monitored cash intake and deposit records.
- Mentored team members to enhance professional development and accountability in workplace.
Lead Teller
J.PMorgan Chase
09.2016 - 08.2018
- Make customers trip to bank more efficient by sharing and setting up self-service options to access accounts 24/7
- Assist branch manager with daily requirements and all aspects of branch needs
- Order & control all cash in branch.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Maintained friendly and professional customer interactions.
Spa Concierge
Premier
02.2016 - 08.2016
- Greet Clients, Check clients in & out
- Inform clients of all amenities
- Answering phones
- Completing online orders
- Schedule appointments for spa clients
- In charge of clients smooth accommodations during their stay
- Process cash and card payments correctly.
Education
License in Esthetics -
Christine Valmy International School For Esthetics
02.2020
Associate - Medical Assistant
Keiser University
2017
Skills
- Booker Software, Square POS, MindBody Software, Bigcommerce
Knowledgeable on:
- OneUp Invoicing, Canva Graphic Design
- Front Desk Management
Timeline
Front Desk Coordinator
HigherDose
09.2019 - 03.2022
Assistant Manager & Wholesale Coordinator
JINsoon INC
08.2018 - 08.2019
Lead Teller
J.PMorgan Chase
09.2016 - 08.2018
Spa Concierge
Premier
02.2016 - 08.2016
License in Esthetics -
Christine Valmy International School For Esthetics
Associate - Medical Assistant
Keiser University
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