YUSANDRA FONSECA ROMERO

Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
• Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.