Yusara Millan
Summary
Professional compliance analyst with strong background in regulatory frameworks and risk management. Skilled in policy implementation, audit processes, and leveraging analytical thinking to enhance compliance and operational efficiency. Focused on team collaboration and achieving results, adapting seamlessly to changing requirements. Demonstrates exceptional problem-solving abilities, integrity, and reliability in delivering impactful solutions.
Overview
8
8
years of professional experience
Work History
Compliance Analyst
Satellite Healthcare
07.2021 - Current
- Assisted with Regulatory assignments such as: Mock surveys, administrative surveys, teaching the Regulatory class for newcomers, assisted with clinic plan of correction for the State.
- Conducted reviews for investigations in the field.
- Partnered with the Managers of Regulatory Compliance in conducting mock surveys and audits to prepare clinics for regulatory surveys.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Served as the SME for administrative documentation and worked with clinics in identifying gaps and developing corrective action plans.
- Lead administrator of the organization's Ethics & Compliance system.
- Responsible for tracking reports and assisting the Director of Regulatory Compliance with investigations.
- Served as the Project Coordinator for the implementation of a new policy management system. Learned and executed a new policy system that resulted in a successful roll-out and transfer of over 1700 policies into the system.
- Contributed to the development of a strong compliance culture within the organization by promoting awareness of relevant rules and guidelines through training sessions and communications campaigns.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Prepared documentation and records for upcoming audits and inspections.
- Administrator of the reporting Hot Line
- Participated in external audits, liaising with regulators to address any concerns raised during inspections effectively.
- Improved company's risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
Clinical Data & Project Specialist
Satellite Healthcare
01.2019 - 06.2021
- Provided account oversight of a data collection system for all clinics ensuring appropriate access user roles were maintained to protect PHI stay HIPAA compliant.
- Conducted audits of clinics' data submission, identified errors and provided education and training.
- Implemented change management initiatives that minimized disruptions during periods of organizational transition or restructuring.
- Spearheaded process improvements that resulted in increased productivity and streamlined workflows.
- Optimized resource allocation by closely monitoring project progress and adjusting as needed to maintain efficiency.
- Conducted thorough market research before launching new projects, ensuring a solid foundation for success, and mitigating potential risks.
- Serves as Security Officer with access to Crown Web accounts for all Satellite Dialysis and WellBound centers; considered the subject matter expert for Crow Web.
- Maintains (activates/deactivates) user accounts and assigns appropriate role and scope.
- Monitors achievement of annual security training requirements.
- Notifies account holders of changes, trainings, updates.
- Trains/assists account holders as needed.
- Ongoing monitoring /correction of patient identifiers.
- Contact centers, Accounts Receivable, Crown Web, Network, and Crown Web data to resolve issues, often direct action must be taken.
- Monitors status of Electronic Submissions.
- Resolves error codes.
- Identifies and enters missing data.
- Audits data submission accuracy and works with IT to resolve inaccurate data pulls.
- Contacts the Network or other providers to check and correct patient status if necessary.
- Monitors notices from Crown Web to centers to ensure requests are fulfilled (missing forms, incomplete forms, patient activity reports).
- Complete or assist with Crown Web data entry, forms, attestations, accretions.
- Regulatory and/or education projects, as assigned.
- Responsible for driving the Satellite Healthcare culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Clinical Administrator Coordinator
Satellite Healthcare
08.2017 - 12.2018
- Gathered and organized materials to support operations.
- Performed Patient Admission and Discharged Processes.
- Preparing Network Reports.
- Reviewing and Submitting Monthly Billing.
- Medical records management.
- Facilitating Payroll, Orienting and Maintaining Employee Records.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Maintaining medical records, filing, answering phones and strong organizational skills.
- Providing customer service, sets the professional and friendly tone pursuant Satellite Healthcare values.
- Spanish translator for patients.
- Experienced using Microsoft Office Applications like MS Word, Power Point, Excel, and Outlook.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
San Jose, CABachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZMaster of Science - Healthcare Administration
University of Phoenix
ArizonaSkills
- Knowledge of CMS Regulations
- Microsoft CRM
- Ethics and Compliance Reporting System
- Policy Management System
- Electronic Health System (SPIN)
- Data collection system (EQRS)
- Auditing Skills
- Documentation Skills
LANGUAGES
Spanish
Native or Bilingual
Timeline
Compliance Analyst
Satellite Healthcare
07.2021 - Current
Clinical Data & Project Specialist
Satellite Healthcare
01.2019 - 06.2021
Clinical Administrator Coordinator
Satellite Healthcare
08.2017 - 12.2018
Bachelor of Science - Healthcare Administration
University of Phoenix
Bachelor of Science - Healthcare Administration
University of Phoenix
Master of Science - Healthcare Administration
University of Phoenix