Yusbel Zuleta
Hollywood,FL
Summary
Dynamic professional with a proven track record at Banco De Venezuela, enhancing customer satisfaction and fostering robust relationships. Skilled in regulatory compliance and exceptional communication, I excel in creating high-performance cultures and driving sales growth. My approach combines strategic decision-making with interpersonal prowess, achieving targeted outcomes while prioritizing company engagement.
Overview
14
14
years of professional experience
Work History
Vendedora
Alma by Angel De La Guarda
02.2023 - 06.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Masoterapeuta
Exhuberant Spa
01.2022 - 01.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Performed sanitization tasks to keep massage environment clean and safe.
- Performed aroma therapies and specialized relaxation techniques.
- Collaborated with other healthcare professionals to develop treatment plans.
- Researched new massage techniques and treatments.
- Established and implemented massage protocols and procedures.
Gerente De Agencia
Banco De Venezuela
05.2010 - 05.2021
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Assessed employee performance and developed improvement plans.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Supported financial director with special projects and additional job duties.
Education
Diplomado - Gerencia Financiera
Funda UC
Valencia, Venezuela 10.2014
Técnico Superior Universitario - Informatics
Instituto Universitario De Tecnología
Valencia, Venezuela 08.2010
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Cash Handling
- Decision-Making
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
- Multitasking
- Attention to Detail
- Excellent Communication
- Problem-Solving
- Opening and closing procedures
- Task Prioritization
- Interpersonal Communication
- Point of sale operation
- Regulatory Compliance
Timeline
Vendedora
Alma by Angel De La Guarda
02.2023 - 06.2024
Masoterapeuta
Exhuberant Spa
01.2022 - 01.2023
Gerente De Agencia
Banco De Venezuela
05.2010 - 05.2021
Diplomado - Gerencia Financiera
Funda UC
Técnico Superior Universitario - Informatics
Instituto Universitario De Tecnología
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