Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yusef Onque

Marietta,GA

Summary

Skilled Production Worker offering years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Warehouse/Delivery Driver

Elwood Staffing
  • Expedited deliveries to meet customer deadlines and requirements.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads miles from home location.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Verified accuracy of all deliveries against order forms.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Inspected load security and checked for damages.
  • Managed customer inquiries and complaints in polite and professional manner.

Warehouse Supervisor

Sysco
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Supervised shipping and handling operations.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained high levels of accuracy in daily operations.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Managed merchandise inventory transactions.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Operated warehouse material handling equipment correctly to move loads.
  • Performed troubleshooting to resolve issues with equipment, devices and products.

Supervisor of Operations/Line Leader

Chief Specialty Packaging
04.2022 - Current
  • Assessed processes and production lines for proper setup per instructions and procedures.
  • Maintained communication across key departments and senior leadership team.
  • Monitored employee performance to determine need for additional education and training.
  • Tracked material orders and deliveries in accordance with company procedures.
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Used computer systems to perform diagnostics on electronic and communications components.
  • Assisted in training new employees and implementing procedural changes.
  • Monitored product quality to achieve superior quality reputation.

Customer Service Representative

Apex Systems
08.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Warehouse Lead

Foundation Building Materials
03.2020 - 08.2021
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Maintained top performance standards while working in hot warehouse environment.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Acted as liaison between company departments and warehouse teams.
  • Adhered to industry best practices for warehousing, material handling, and documentation.

Warehouse Associate

Mingledorff's, Inc.
04.2018 - 03.2020
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Stored materials and supplies for accessibility and easy retrieval.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Stocked shelves to match planogram images and instructions.
  • Maintained store assets with effective loss prevention strategies.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Followed orders precisely for correct items, sizes and quantities.
  • Received new stock and input values into computer system.
  • Greeted store customers and discussed needs.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Education

No Degree - Criminal Justice

ITT Technical Institute
Kennesaw, GA

High School Diploma -

Mceachern High School
Powder Springs, GA
06.2007

Skills

  • Transformer Removal
  • Hazards Management
  • Employee Equipment Training
  • Safety Procedures
  • Customer Relations
  • Microsoft Excel
  • Senior Leadership Support
  • Office Supplies and Inventory
  • Driver Management
  • GPS Applications
  • Pollution Prevention
  • Cost Management
  • Manage Budgets

Timeline

Supervisor of Operations/Line Leader

Chief Specialty Packaging
04.2022 - Current

Customer Service Representative

Apex Systems
08.2021 - 04.2022

Warehouse Lead

Foundation Building Materials
03.2020 - 08.2021

Warehouse Associate

Mingledorff's, Inc.
04.2018 - 03.2020

Warehouse/Delivery Driver

Elwood Staffing

Warehouse Supervisor

Sysco

No Degree - Criminal Justice

ITT Technical Institute

High School Diploma -

Mceachern High School

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