Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuselenni Polanco

New York,NY

Summary

Accomplished Office Services Lead with 6+ years of progressive experience in mailroom operations, workflow coordination, and team supervision within corporate and legal environments. Recognized for strong leadership skills, mentoring staff, and improving efficiency through process optimization. Adept at problem-solving, equipment troubleshooting, and client support in fast-paced settings. Bilingual in English & Spanish, with a proven track record of guiding teams to exceed performance and service goals.

Overview

10
10
years of professional experience

Work History

Office Services Workflow Coordinator

Williams Lea / Goodwin Procter LLP
10.2024 - Current
  • Supervise and train 5+ employees, ensuring accuracy, efficiency, and adherence to performance standards.
  • Coordinated complex workflows across departments to optimize efficiency and improve project timelines.
  • Manage visitor logs, shipping (USPS, FedEx, DHL, UPS), and detailed expense records.
  • Support office moves by coordinating logistics with vendors and internal departments.
  • Troubleshoot office equipment (printers, copiers, standing desks), minimizing downtime.
  • Process and reconcile $10,000 in monthly postage charges with 100% accuracy.

Office Services Associate

Williams Lea / Goodwin Procter LLP
01.2023 - 10.2024
  • Processed and delivered high-volume domestic and international mail and packages daily.
  • Scanned, logged, and distributed shipments across multiple departments with zero errors.
  • Maintained supply rooms and managed stock levels of shipping and office materials.
  • Assisted with office moves, ensuring minimal disruption to business operations.

Pharmacy Technician

DNG Pharmacy
04.2021 - 12.2022
  • Prepared, labeled, and dispensed 20–300 prescriptions daily with accuracy.
  • Managed inventory of 1,500+ medications, reducing shortages through proactive ordering.
  • Assisted 200+ customers daily, resolving prescription, insurance, and payment issues.
  • Handled point-of-sale transactions and balanced registers at shift end.

Mailroom Clerk / Porter

Paradigm Talent Agency
09.2019 - 03.2022
  • Oversaw intake, sorting, and delivery of priority mail and packages across departments.
  • Operated and maintained mailroom equipment, including postage meters and high-volume printers.
  • Supported office logistics, workstation setups, and facility upkeep.
  • Maintained a clean, organized, and professional mailroom environment.
  • Managed daily mail distribution, ensuring timely delivery across departments.

Quality Cleaning Specialist

Managed by Q
11.2018 - 09.2019
  • Managed office supply closets, printers, kitchens, and restrooms, ensuring all areas were fully stocked, sanitized, and operational.
  • Maintained an inventory system for cleaning supplies, office supplies, and pantry supplies.
  • Assisted with office reconfigurations and events setups, ensuring proper arrangements for meetings and gatherings.
  • Supervised cleaning operations, ensuring adherence to safety and quality standards.

Sales Associate Manager

Chuck E. Cheese’s
03.2016 - 11.2018
  • Supervised, trained, and evaluated 40+ employees, fostering a high-performing and customer-focused team.
  • Directed day-to-day operations across multiple departments, including food service, arcade floor, and front desk.
  • Managed scheduling and shift assignments, ensuring optimal staffing coverage to meet business needs.
  • Oversaw safety protocols and compliance standards, ensuring a safe environment for staff and guests.
  • Resolved escalated customer concerns professionally, improving guest satisfaction scores.
  • Implemented team training in service delivery and sales techniques, increasing upselling and customer retention.

Receptionist

Bella Lounge
03.2016 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated appointment scheduling for clients, optimizing service efficiency.
  • Managed front desk operations, ensuring smooth guest check-ins and check-outs.
  • Developed strong customer relationships, remembering client’s preference, and ensuring personalized services.
  • Supported social media engagement by capturing and posting content related to new products and customer transformations.
  • Assisted in marketing efforts by promoting exclusive offers, new services, and loyalty programs to increase customer retention.

Education

High School Diploma -

The Manhattan High School
New York, NY

Skills

  • Package logistics coordination
  • Workflow Coordination & Team Training
  • Office Equipment Troubleshooting (printers, copiers, postage meters)
  • Microsoft Office Suite & Google Workspace
  • Billing and expense management
  • Inventory & Supply Management
  • Customer Service & Client Support
  • Fluent in English and Spanish

Timeline

Office Services Workflow Coordinator

Williams Lea / Goodwin Procter LLP
10.2024 - Current

Office Services Associate

Williams Lea / Goodwin Procter LLP
01.2023 - 10.2024

Pharmacy Technician

DNG Pharmacy
04.2021 - 12.2022

Mailroom Clerk / Porter

Paradigm Talent Agency
09.2019 - 03.2022

Quality Cleaning Specialist

Managed by Q
11.2018 - 09.2019

Sales Associate Manager

Chuck E. Cheese’s
03.2016 - 11.2018

Receptionist

Bella Lounge
03.2016 - 11.2018

High School Diploma -

The Manhattan High School

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