Summary
Overview
Work History
Education
Skills
Timeline
Generic

YUSELI BARRIO

Las Cruces

Summary

Dynamic professional with extensive experience as a Medicare Customer Service Representative at ResultsRx, excelling in claims processing and customer education. Proven ability to enhance service delivery through effective communication and attention to detail, while ensuring compliance with CMS guidelines. Adept at training staff and managing high call volumes efficiently.

Overview

12
12
years of professional experience

Work History

Medicare Customer Service Representative

ResultsRx
Las Cruces
06.2024 - Current
  • Educated clients on benefits and coverage details.
  • Processed claims and resolved billing issues efficiently.
  • Assisted customers with Medicare inquiries and plan options.
  • Facilitated communication between departments to enhance service delivery.

Consultant - Accounting and Tax

Turbo Tax
Las Cruces
03.2023 - 05.2024
  • Prepared tax returns quarterly and annually with accurate information based on correct procedures.
  • Supported multi-state operations in compliance with tax payment and reporting laws.
  • Generated emails or reports to recover locked INTUIT accounts.
  • Conducted thorough reviews of accounting records for compliance and accuracy.

Technical Support Technician

NM DOH
Las Cruces
11.2022 - 04.2023
  • Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.
  • Addressed and resolved routine user issues.
  • Responded promptly to all incidents and requests after effectively analysis and documentation. Managed workstation functionality through proper setup, configuration, and testing.
  • Set up appointments for vaccines as well manage high call volume.

General Manager

Buerger King
Las Cruces
10.2013 - 11.2018
  • Supervised staff training and development for improved service quality.
  • Oversaw inventory management to maintain optimal stock levels.
  • Managed daily operations to ensure smooth restaurant workflow.

Education

Diploma -

Aztec HS
Albuquerque, NM

Skills

  • Claims processing
  • Medicare compliance
  • Customer education
  • Tax return preparation
  • Staff training
  • Inventory management
  • Attention to detail
  • Call center experience
  • Time management
  • Medicare
  • CMS guidelines
  • Healthcare industry experience
  • Verbal and written communication

Timeline

Medicare Customer Service Representative

ResultsRx
06.2024 - Current

Consultant - Accounting and Tax

Turbo Tax
03.2023 - 05.2024

Technical Support Technician

NM DOH
11.2022 - 04.2023

General Manager

Buerger King
10.2013 - 11.2018

Diploma -

Aztec HS

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