Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuselin Barcelo

Douglas,AZ

Summary

Dynamic Loan Officer with a proven track record at Southeastern Arizona Federal Credit Union, excelling in relationship building and financial advising. Expert in loan servicing and compliance, I enhanced customer satisfaction through tailored solutions and effective communication, fostering trust and repeat business. Bilingual in Spanish, I deliver exceptional customer service and support.

Overview

14
14
years of professional experience

Work History

Loan Officer

Southeastern Arizona Federal Credit Union
02.2022 - Current
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Collaborated with other departments to promptly process loan applications.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
  • Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
  • Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
  • Assisted customers with completing loan applications and other paperwork.
  • Processed loan applications and monitored progress from start to finish.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.

Teller

Southeastern Arizona Federal Credit Union
08.2021 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Processed customer transactions promptly, minimizing wait times.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.

Cashier

FOOD CITY
08.2011 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced shopping experience, provided product information and location assistance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Paraprofessional

Omega Alpha Academy
10.2020 - 07.2021
  • Oversaw students through google classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Reported on student progress, behavior, and social skills to parents.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Administered tests and assessments to evaluate student progress and performance.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Education

High School Diploma -

Douglas High School
Douglas, AZ

Skills

  • Database management
  • Relationship building and management
  • Documentation review
  • Financial advising
  • Client relations
  • Customer service-focused
  • Loan servicing
  • Cash handling
  • Banking
  • Bilingual in Spanish
  • Reliable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Loan Officer

Southeastern Arizona Federal Credit Union
02.2022 - Current

Teller

Southeastern Arizona Federal Credit Union
08.2021 - Current

Paraprofessional

Omega Alpha Academy
10.2020 - 07.2021

Cashier

FOOD CITY
08.2011 - 10.2021

High School Diploma -

Douglas High School

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