YusileidI Ortiz
customer service
Tampa,FL
Summary
Hardworking employee enthusiastic about learning different fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
C&L Motors
06.2021 - 07.2022
- Financing, insurance, and other programs such as available extended warranties on client vehicle
- Is part of duties include explaining service policies provided by manufacturers and dealers.
- Following up with Customers to ensure satisfaction.
- Ensuring that all administrative processes are handled timely and in compliance with company policy.
- Highly detail-oriented and organized.
- Establish positive relationship with customers as they are presented products and services.
Sales Representative
JD Restorations Tampa
06.2020 - 06.2021
- Contacted potential customers and clients
- Built close relationships with clients
- Identified sales opportunities and acted on leads
- Established and maintained relationships with clients
- Provided customer support
- Handled all prospective customer correspondence, including emails
- Verified customer personal information
- Provided exceptional customer service
Sales Manager
Cricket Wireless
12.2019 - 06.2020
- Recognized as top salesperson for 4 months
- Performed onsite, in-store retail sales
- Planned and managed social media marketing
- Partnered with company managers to plan sales strategy
- Contacted potential customers
- Verified client personal information
- Negotiated and completed purchasing contracts
- Handled and followed up on escalations
- Provided sales demonstrations to customers
- Stocked shelves
- Resolved register transaction issues
- Built close relationships with customers
Cashier/Customer Service
Barnes & Noble College
08.2019 - 10.2019
- Answered customer's questions.
- Assisted guests in finding items like books and clothing.
- Resolved customer complaints.
- Assisted guests with returns and exchanges.
- Worked cash register.
- Counted out cash drawers.
- Stocked shelves.
- Opened and closed store.
Customer Service
Fresco y ma
09.2018 - 03.2019
- Help customers with problems
- Count money drawers
- Clean up the area
- Close and open store
- Correct mistakes of other employees
- Answer phone calls regarding problems and questions
- Answering any concerns and holding responsibilities
Customer Service
Altitude Trampoline Park
09.2017 - 06.2018
- Attend customers
- Promptly directed them to their location
- Giving tours
- Speaking with kids
- Watching for any issues
- First aid help
Education
Associate's degree - Nursing
02.2023 - Current
College Degree - Medical Assisting
10.2021 - 10.2022
High -
08.2016 - 05.2020
Skills
- Answering and helping customers with concerns and complaints, finding appropriate solutions to
- Their problems and in timely manner (3 years)
- Customer Service (3 years)
- Management Experience (3 years)
- Microsoft Word (4 years)
- Negotiation
- Presentation Skills
- Leadership
- Supervising experience
- Accounting
- Typing
- Financial services
- Microsoft Office
- Administrative experience
- Customer Focus & Orientation
- Responding to customer situations with sensitivity
- Problem-Solving Strengths
- Staff Training
- Product and Service Knowledge
- Training and Development
- Complex Problem-Solving
- Promotional Planning
- Converting Leads
- Presenting Information
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Keiser University-Ft Lauderdale - Associate's degree, Nursing
02.2023 - Current
Southern Technical College - College Degree, Medical Assisting
10.2021 - 10.2022
- C&L Motors
06.2021 - 07.2022
Sales Representative - JD Restorations Tampa
06.2020 - 06.2021
Sales Manager - Cricket Wireless
12.2019 - 06.2020
Cashier/Customer Service - Barnes & Noble College
08.2019 - 10.2019
Customer Service - Fresco y ma
09.2018 - 03.2019
Customer Service - Altitude Trampoline Park
09.2017 - 06.2018
Leto High School - High,
08.2016 - 05.2020
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