Yusleidy Ferrer (Julie)
Houston,TX
Summary
Proven leader with extensive experience in property management, notably at Worthington Apts, where I enhanced customer satisfaction and streamlined operations. Skilled in bilingual communication and staff supervision, I excel in fostering team collaboration and driving significant improvements in service delivery. My approach has consistently resulted in increased efficiency and tenant satisfaction, showcasing my ability to effectively solve problems and lead teams.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Worthington Apts
05.2013 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Manager
Biscayne @ City View
07.2011 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Leasing Coordinator
Ashton Park Apartments
08.2010 - 07.2011
- Collaborated with maintenance staff to ensure timely resolution of repair requests, maintaining positive tenant relationships.
- Organized community events for residents to foster a sense of belonging within the property community.
- Streamlined the leasing process for prospective tenants, ensuring timely completion of application materials and background checks.
- Enhanced customer service by promptly responding to questions and providing accurate information about available properties.
- Improved tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Facilitated a smooth move-in experience for new tenants through clear communication regarding requirements and expectations.
Leasing Agent
Atascocita Pines
08.2009 - 07.2010
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Distributed and followed up on tenant renewal notices.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Participated in property inspections to prepare for move-ins and move-outs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
Leasing Consultant
Willow Creek Apartments - Rcmi
07.1999 - 06.2007
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
Education
M.D. - Medical Assistant
Texas School of Business
Houston, TX2012
Skills
- Money Handling
- Bilingual Spanish / English
- Customer Relations
- Staff Supervision
- Task Delegation
- Sales Strategies
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Good Judgment
- Emergency Response
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Worthington Apts
05.2013 - 06.2024
Assistant Manager
Biscayne @ City View
07.2011 - 05.2013
Leasing Coordinator
Ashton Park Apartments
08.2010 - 07.2011
Leasing Agent
Atascocita Pines
08.2009 - 07.2010
Leasing Consultant
Willow Creek Apartments - Rcmi
07.1999 - 06.2007
M.D. - Medical Assistant
Texas School of Business
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