Yusleidy Gil
MIAMI,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Administration Assistant
Bright Smiles Pedicare, Inc
08.2020 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Manager
Brother Care Center, Inc.
09.2014 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
Supervisor
Community Care Center
07.2013 - 08.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Receptionist
Sunset Professional Therapy, Inc
01.2010 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Nursing
Florida National University
Hialeah, FLSkills
- Staff Management
- Schedule Management
- Confidential Document Control
- Performance Improvement
- Data Organization
- File Organization
- Administrative Support
- Meeting Coordination
- Workflow Coordination
Timeline
Administration Assistant
Bright Smiles Pedicare, Inc
08.2020 - Current
Manager
Brother Care Center, Inc.
09.2014 - 01.2017
Supervisor
Community Care Center
07.2013 - 08.2014
Receptionist
Sunset Professional Therapy, Inc
01.2010 - 06.2013
Bachelor of Science - Nursing
Florida National University
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