Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Yusleidy Villavicencio

Zephyrhills,FL

Summary

Experienced with managing front desk activities, familiar with office software and administrative tasks, including scheduling and communication.

Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in Assistant role.

Overview

3
years of professional experience

Work History

Sunshine Pediatrics

Receptionist
10.2024 - 01.2025

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Independant

Private Nanny
01.2024 - 03.2024

Job overview

  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Assisted with homework and school projects, fostering a love for learning in the children.

Fritanga La Nueva

Server
06.2022 - 07.2023

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Universidad Rafael Urdaneta
Venezuela

Bachelor of Arts from Architecture
12-2018

University Overview

Skills

  • Organization skills
  • Time management
  • Data entry
  • Customer service
  • Microsoft office

Accomplishments

Accomplishments
  • Maintained 100% accuracy in scheduling appointments and managing the front desk
  • Handled an average of 50-100 incoming calls and customer inquiries daily with professionalism and efficiency
  • Consistently received positive customer feedbacks and repeat clients
  • Handled high-volume service efficiently during peak hours without delays

Languages

Spanish
English

Timeline

Receptionist
Sunshine Pediatrics
10.2024 - 01.2025
Private Nanny
Independant
01.2024 - 03.2024
Server
Fritanga La Nueva
06.2022 - 07.2023
Universidad Rafael Urdaneta
Bachelor of Arts from Architecture

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