Alejandro Jerez
Miami Beach,FL
Summary
High-energy Housekeeper supervisor successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
3
3
years of professional experience
Work History
Housekeeping Manager
Nautilus Sonesta Miami Beach
Miami Beach, FL
04.2024 - Current
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Performed quality control inspections for guest rooms and public areas.
- Resolved customer complaints in a timely manner.
- Conducted weekly staff meetings to ensure housekeeping tasks were completed in a timely manner.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Housekeeping Coordinator
Nautilus Sonesta Miami Beach
Miami Beach, FL
10.2023 - Current
- Reviewed daily reports from supervisors to ensure that all assigned tasks were completed satisfactorily.
- Ensured compliance with health and safety regulations when performing cleaning duties.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Managed scheduling of housekeeping staff according to occupancy needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Housekeeping Supervisor
Nautilus Sonesta Miami Beach
Miami Beach, FL
03.2023 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Housekeeping Supervisor
The Plymouth Hotel
Miami Beach, FL
10.2022 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Verified each completed room against standard plans to maintain consistency.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Practiced safe work habits and wore protective safety equipment.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked inventory for required supplies and made lists for needed cleaning products.
Housekeeping Houseman
Plymouth South Beach
Miami Beach, FL
05.2022 - 03.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
Barback
Ritz-Carlton
Miami Beach, FL
02.2022 - 05.2022
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Replenished bar glasses, garnishes and condiments.
- Took food and drinks to bar and table customers.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
Housekeeping Houseman
Alexander Hotel
Miami Beach, FL
07.2021 - 02.2022
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Maintained and organized cleaning supplies stock.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Swept and damp-mopped private stairways and hallways.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
Education
GED -
Pontifica Universidad Javeriana
Bogota07.2016
High School Diploma -
Escuela Pedagogica Experimental
Bogota07.2011
Skills
- Cleaning methods
- Scheduling and calendar management
- Professional and mature
- Workforce Management
- Database entry
- Meeting planning
- Staff Evaluations
- Department Coordination
- Policy Enforcement
- Linens Management
- Report Preparation
- Problem Solving
Timeline
Housekeeping Manager
Nautilus Sonesta Miami Beach
04.2024 - Current
Housekeeping Coordinator
Nautilus Sonesta Miami Beach
10.2023 - Current
Housekeeping Supervisor
Nautilus Sonesta Miami Beach
03.2023 - Current
Housekeeping Supervisor
The Plymouth Hotel
10.2022 - Current
Housekeeping Houseman
Plymouth South Beach
05.2022 - 03.2023
Barback
Ritz-Carlton
02.2022 - 05.2022
Housekeeping Houseman
Alexander Hotel
07.2021 - 02.2022
GED -
Pontifica Universidad Javeriana
High School Diploma -
Escuela Pedagogica Experimental
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