Yusmenia Sequera
Queens,NY
Summary
Dynamic and detail-oriented professional with extensive experience at Hampton Inn, excelling in housekeeping and customer relations. Proven ability to enhance guest satisfaction through effective complaint resolution and maintaining high cleanliness standards. Skilled in multi-task management and fostering strong client relationships, ensuring a welcoming environment for all patrons.
Overview
4
4
years of professional experience
Work History
Housekeeping
Hampton Inn
01.2024 - 02.2025
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Responded to requests from patrons for linens and toiletries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Professional Nail Technician
Self Employed Services
02.2021 - 12.2023
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Offered advice and recommended products to improve and maintain nails.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Education
High School Diploma -
Jose Antonio Maitin High School
Puerto Cabello, VenezuelaCertification - Certified Personal Care Aide
Dada Home Care
Brooklyn, NY01-2025
Skills
- Housekeeping skills
- Complaint resolution
- Account updating
- Administrative support
- Customer relations
- Multi-task management
- Cultural sensitivity
- HIPAA compliance
- Compassionate care
- Vital signs monitoring
- Emotional support
- Emergency response
- Diabetes management
- Daily living assistance
Timeline
Housekeeping
Hampton Inn
01.2024 - 02.2025
Professional Nail Technician
Self Employed Services
02.2021 - 12.2023
High School Diploma -
Jose Antonio Maitin High School
Certification - Certified Personal Care Aide
Dada Home Care
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