Summary

Overview

Work History

Education

Skills

Timeline

Yusneidy Ramirez

Miami,FL

Summary

Experience in different hotels in Cuba such as Ancon Hotel, Brisas Trinidad del Mar,Costa Sur and Las Cuevas.I performed as a receptionist.

Overview

2

2

years of professional experience

Work History

Assistant Manager

Xochimex Cantina Grill

12.2021 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Technical Degree - Hotel Reception

Hotel And Tourism School

Trinidad,Cuba

09.2006

Skills

Customer Service and Satisfaction
Business Development Understanding
Microsoft Office Expertise
Recycling and Conservation
Reviewing Performance

Directing Team Members
Training
Customer Relationship Management
Staff Development

Timeline

Assistant Manager

Xochimex Cantina Grill

12.2021 - Current

Technical Degree - Hotel Reception

Hotel And Tourism School