Yusneidy Ramirez
Miami,FL
Summary
Experience in different hotels in Cuba such as Ancon Hotel, Brisas Trinidad del Mar,Costa Sur and Las Cuevas.I performed as a receptionist.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Xochimex Cantina Grill
Miami, FL
12.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Technical Degree - Hotel Reception
Hotel And Tourism School
Trinidad,Cuba09.2006
Skills
- Customer Service and Satisfaction
- Business Development Understanding
- Microsoft Office Expertise
- Recycling and Conservation
- Reviewing Performance
- Directing Team Members
- Training
- Customer Relationship Management
- Staff Development
Timeline
Assistant Manager
Xochimex Cantina Grill
12.2021 - Current
Technical Degree - Hotel Reception
Hotel And Tourism School