Yusra Abdirahman
Minneapolis,MN
Summary
Dedicated and detail-oriented Professional with strong organizational and communication skills, aiming to contribute expertise in office management and administrative support to enhance operational efficiency and facilitate seamless processes within the healthcare sector. Results-driven Professional with a proven track record in office management and administration. Proficient in utilizing various office software applications and equipped with excellent organizational, communication, and problem-solving skills. Adept at multitasking, prioritizing tasks, and fostering positive relationships with colleagues and clients. Committed to maintaining the highest level of confidentiality and delivering effective solutions to enhance operational efficiency. Excellent multitasking abilities with a strong focus on prioritization and time management to meet deadlines and achieve organizational goals. Exceptional interpersonal and communication skills. Adept at building positive relationships with colleagues, clients, and stakeholders. Strong problem-solving skills, with the ability to identify issues, develop solutions, and implement improvements. Highly dependable, trustworthy, and able to handle confidential information with utmost discretion.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Lighthouse Institute
08.2016 - 07.2023
- Efficiently managed day-to-day administrative operations, demonstrating exceptional attention to detail and organizational abilities.
- Oversaw and maintained all office records, files, and correspondence, ensuring streamlined workflow
- Scheduled and coordinated meetings, appointments, and travel arrangements for staff members, optimizing time management and productivity.
- Prepared and distributed internal memos, emails, and other communications, enhancing intra- office communication.
- Monitored and restocked office supplies promptly addressed equipment issues and liaised with vendors to ensure well-equipped and functional workspace.
- Safeguarded confidentiality of sensitive information with utmost discretion, ensuring privacy and security of all documents and data.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Recreational Leader
Edina Public schools
04.2022 - 06.2023
- Developed and executed wide range of recreational programs and activities.
- Catering to diverse age groups and interests
- Conducted program planning.
- Including activity selection, scheduling, and resource allocation to ensure engaging and well- organized events.
- Fostered welcoming and inclusive environment, encouraging active participation and social interaction among program participants.
- Managed team of staff and volunteers, providing training and guidance to ensure safe and effective delivery of recreational programs.
- Maintained program records, attendance data, and evaluations, utilizing feedback to continuously improve program quality
- Demonstrated exceptional communication and interpersonal skills to build positive relationships with program participants, parents, and community members.
- Ensured safety and well-being of participants by implementing and enforcing safety protocols and emergency procedures.
- Collaborated with local schools and organizations to expand program reach and community engagement
- Managed program budgets, procurement, and inventory, optimizing resource utilization and minimizing costs.
Behavioral Technician
Fraser Autism Center
05.2021 - 03.2022
- Implemented behavior intervention plans (BIPs) developed by Board-Certified Behavior Analysts (BCBAs), ensuring the appropriate and consistent application of evidence-based strategies
- Worked one-on-one with individuals with autism spectrum disorders (ASD) and other developmental disabilities, providing support and behavioral therapy services tailored to their unique needs
- Collected and analyzed data on target behaviors to evaluate progress and make data-driven adjustments to treatment plans
- Collaborated closely with interdisciplinary teams, including speech therapists, occupational therapists, and special education teachers, to coordinate and integrate services
- Assisted in the development and modification of individualized treatment plans, adapting strategies as needed to optimize client outcomes
- Provided behavior management and crisis intervention support as required, ensuring the safety and well-being of clients
- Maintained detailed and accurate records of client progress, ensuring compliance with all regulatory requirements and ethical standards
- Demonstrated effective communication and relationship-building skills with clients, families, and caregivers, facilitating understanding and cooperation
- Attended regular supervision and training sessions to stay current with best practices and evidence-based interventions in applied behavior analysis.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
Education
Associate Degree - Business Administration
North Hennepin Community College
Brooklyn Park, MN06.2033
No Degree - Business Administration And Management
University of Minnesota - Twin Cities
Minneapolis, MN06.2025
Skills
- Office Management
- Administrative Support
- Time Management
- Communication Skills
- Organizational Skills
- Problem Solving
- MS Office Suite (Word, Excel, PowerPoint, Outlook) -
- Data Management
- Customer Service
- Attention to Detail
My approach to customer service is built on empathy, active listening, and a genuine desire to assis
By embracing these principles, I aim to provide a customer service experience that is not only effective in addressing issues but also leaves a lasting positive impression. I firmly believe that this approach results in higher customer satisfaction, strengthens customer relationships, and contributes to the overall success of our service.
Languages
Somali
Full Professional
Arabic
Elementary
Timeline
Recreational Leader
Edina Public schools
04.2022 - 06.2023
Behavioral Technician
Fraser Autism Center
05.2021 - 03.2022
Office Coordinator
Lighthouse Institute
08.2016 - 07.2023
Associate Degree - Business Administration
North Hennepin Community College
No Degree - Business Administration And Management
University of Minnesota - Twin Cities
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