Yusra Bana

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

• BLS, 10/2020
• ACLS, 10/2021
• NPR, 06/2021
• PALS, 02/2022

• Market Strategies, 05/2015, 11/2017, Call Center Representative, Address customer service inquiries in a timely and accurate fashion., Achieved customer satisfaction rating of 95% within a year, exceeding corporate target., Give accurate and appropriate information to answer question and resolve complaints.
• Amazon, 12/2017, 08/2018, Sales Associate/Cashier, Follow standard operating procedures and complete all task as assigned by the store manager, Welcoming customers to the store and answering their questions., Remain knowledgeable on products offered and discuss available options
• American Family Care Clinic, 10/2018, Present, Call Center Representative, Address customer service inquiries in a timely and accurate fashion., Achieved customer satisfaction rating of 95% within a year, exceeding corporate target., Give accurate and appropriate information to answer question and resolve complaints.
• Chronic Care Management Coordinator - Nephrology Associates (March 2021- March 2022)

- Communicating with Chronic Kidney Disease patients by phone

- Educating patients monthly about their lab results and what to stay away from that causes BP to rise.

• Vanderbilt University Medical Center- ED, CIVICU, BICU,TICU, 2019, 2020
• Vanderbilt University Children's Hospital- CVICU, 2019, 2020
• ST Thomas West, 2019, 2020
• Summit Medical Center- SICU, 2019, 2020

• American Lung Association
• American Heart Association
• Volunteered at the Heart Walk

-Yahya Sharif

Manager at (CSX) Chessie Seaboard Consolidated

(615)-243-1871

-Kim Tucker

+1 (253)- 219-3166

-Yvonne

Payroll at Nephrology Associates

(615)-830-1620