Yusra Kabbaj
Morrisville,United States
Summary
Dynamic and dedicated professional with 1 year of experience in the customer service industry. Skilled in integrating server applications, providing pleasurable dining experiences, and resolving customer complaints in a timely manner. Proven ability to create a spa-like experience and enhance clients' natural beauty as a Beauty Advisor. A competitive spirit, self-motivated, and successful in leading a team of sales representatives to exceed sales targets. Fluent in effective time management, leadership, and promotional skills. Eager to leverage my strong communication and project management abilities to contribute to a company's success. With a commitment to delivering effective solutions and a track record of exceeding expectations, I am prepared to make a positive impact in a new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FRONT DESK RECEPTIONIST
GLOWBAR SPA
Casablanca
01.2024 - 10.2024
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Maintained a neat and organized front desk area to ensure a professional appearance
Sales assistant
Bershka
Casablanca
08.2023 - 08.2024
- Demonstrates a competitive spirit
- Self motivated seeks personal growth and development
- Developed and implemented sales training programs that improved sales skills and resulted in a X% increase in sales effectiveness
- Led a team of sales representatives to exceed sales targets by X%, resulting in increased profits for the company
Front Desk Receptionist
DENTIST HASSANI
Morocco
02.2022 - 10.2023
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Greeted visitors to provide information and direct to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated company events with venues and advised staff of pertinent details.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated maintenance requests for office equipment and facilities.
- Collated, bound and stored computer-generated reports.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Beauty Advisor
YAN & ONE
Casablanca
12.2022 - 06.2023
- Provided makeup services to enhance a client's natural beauty and create a desired look
- Collaborated with a team of beauty professionals to create a spa-like experience and promote a calming atmosphere
- Worked with a team of beauty professionals to provide a high-end spa experience for clients, resulting in a X-star rating
- Helped clients discover the power of beauty
- Demonstrating the right product application
- Participated in sales and promotional events
waitress
AVAITOR SMOKEHOUSE
Fuquay-Varina
07.2022 - 11.2022
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
server
IHOP
Holly Springs
02.2022 - 06.2022
- Integrated server applications with other systems and services, allowing for seamless data transfer
- Understanding the responsibility of a server by greeting guests seating them down helping them with menu recommendations
- Providing a pleasurable dining experience
- Problem solving and being a team player
- Taking orders using software order slips or by memorization
- Created and maintained technical documentation, including user guides and system diagrams
Education
Wake tech community college
Raleigh01.2025
high school degree -
FUQUAY VARINA HIGH SCHOOOL
Fuquay-Varina06.2023
Skills
- Ability to work under pressure
- Adaptability
- Effective time management
- Customer service
- Communication Skills
- Leadership
- PROMOTIONAL SKILLS
- PROJECT MANAGEMENT
- SALES
- Departmental support
- Spreadsheet tracking
- Correspondence typing
- Listening skills
- Administrative support
- Scheduling appointments
- Administrative skills
- Verbal and written communication
- Meeting arrangements
- Phone etiquette
Languages
- English
- French
- Arabic
Details - Location
Morrisville, NC
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR CERTIFICATE
Timeline
FRONT DESK RECEPTIONIST
GLOWBAR SPA
01.2024 - 10.2024
Sales assistant
Bershka
08.2023 - 08.2024
Beauty Advisor
YAN & ONE
12.2022 - 06.2023
waitress
AVAITOR SMOKEHOUSE
07.2022 - 11.2022
Front Desk Receptionist
DENTIST HASSANI
02.2022 - 10.2023
server
IHOP
02.2022 - 06.2022
Wake tech community college
high school degree -
FUQUAY VARINA HIGH SCHOOOL
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