Yusra Ramadan
Noblesville,IN
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing six years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rco-3rd Party Adjudication
Pharmscript Pharmacy
08.2022 - Current
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
Lead Pharmacy Technician
CVS Pharmacy
05.2017 - 07.2022
- Supervised Ten pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
Education
Associate of Arts - Psychobiology
Ivy Tech Community College of Indiana
Indianapolis, IN05.2026
Skills
- Active Listening
- Self-Motivated
- Organization and Time Management
- Excellent Communication
- Dependable and Responsible
- Attention to Detail
- Teamwork and Collaboration
- Teambuilding
- Problem-Solving
- Flexible and Adaptable
- Written Communication
- Critical Thinking
- Multitasking Abilities
- Decision-Making
- Cultural Awareness
- Planning and Coordination
Certification
- Licensed Pharmacy technician - 6/2026
Additional Information
I am so proud to be a Pharmscript employee and I want to grow with this company.
My attendance is very well , Also my productivity is more than the required numbers.
I am willing to help my colleagues whenever they need help and I always ask if someone needs help.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Rco-3rd Party Adjudication
Pharmscript Pharmacy
08.2022 - Current
Lead Pharmacy Technician
CVS Pharmacy
05.2017 - 07.2022
Associate of Arts - Psychobiology
Ivy Tech Community College of Indiana
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