Noor Kalifa
Midlothian,VA
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
7
7
years of professional experience
Work History
Bank Teller
Wells Fargo
01.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
Retail Worker
Ulta
10.2022 - 11.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Store Manager
Chesterfield Town Center
12.2020 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Team Member
Chick Fill A
01.2018 - 12.2020
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Business Administration - Business Administration
Virginia Common Wealth University
Richmond, VA01.2025
Bachelor of Business Administration - Business Administration
Bright Point Community College
Midlothian, VA06.2020
High School Diploma -
James River High School
Midlothian, VA05.2017
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Effective teamwork abilities
- Workload balancing
- Time tracking
- Problem Identification
- Creative solutions
Languages
Arabic
Full Professional
English
Professional Working
Timeline
Bank Teller
Wells Fargo
01.2024 - Current
Retail Worker
Ulta
10.2022 - 11.2024
Store Manager
Chesterfield Town Center
12.2020 - 09.2022
Team Member
Chick Fill A
01.2018 - 12.2020
Bachelor of Business Administration - Business Administration
Virginia Common Wealth University
Bachelor of Business Administration - Business Administration
Bright Point Community College
High School Diploma -
James River High School