Yusset Cortes
San Jose,CA
Summary
Dynamic retail associate with a proven track record at DKH, excelling in customer service and team collaboration. Recognized for leadership and attention to detail, I effectively managed inventory while fostering a supportive workplace culture. Committed to service excellence, I consistently resolved customer inquiries, enhancing satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Columbia
DKH/Retail Associate
Milpitas, California
09.2024 - 08.2025
- Directed inventory and supplies management to ensure necessary materials accessibility.
- Commended by management for offering exemplary customer service.
- Enabled support and mentorship for colleagues to sustain a collaborative workplace culture.
- Updated skills through dedicated education and professional development programs.
- Supported customer needs and resolved questions to boost satisfaction.
- Connected with customers and fostered dialogue through strong people skills
- Provided outstanding support and dedicated attention to customers in person and over the phone.
- Partnered proficiently with colleagues from different disciplines to fulfill targets and address concerns surrounding products and services
Education
BBA - Accounting
San Jose City College
San Jose, CA08-2026
Skills
- Leadership
- Organization and time management
- Team building
- Basic math
- Stable during challenges
- Attention to detail
- Service excellence
- Clear communication
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
Entrusted with a leadership role as a Key Holder, where I guided my team in providing effective customer service and managed critical communication.
As the Host on duty, I focused on maximizing sales opportunities, which resulted in the top conversion rate
References
Kris Ryan
- Phone Number (949-866-1212)
- Gmail ( krisryann@gmail.com)
Timeline
Columbia
DKH/Retail Associate
09.2024 - 08.2025
BBA - Accounting
San Jose City College