Yusuf Adekunle
Richmond,TX
Summary
Results-driven IT Help Desk Specialist & Healthcare IT Trainer with over six years of experience providing expert technical support, specializing in Active Directory, Azure, Okta, Windows 10, ServiceNow, and Epic EMR systems. Credentialed in Epic Ambulatory, CPOE, ClinDoc, and OPTIME, with extensive experience training clinicians and optimizing electronic medical records (EMR) workflows. Adept at troubleshooting, system security, and IT support to improve operational efficiency in healthcare and enterprise environments. Seeking to leverage expertise in IT systems, EMR training, and IT security in a dynamic healthcare IT role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Support Technician
Northwell Health
02.2025 - 11.2025
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed end-user accounts, ensuring proper permissions and access levels were maintained.
- Evaluated new technologies for potential integration into existing systems architecture while considering long-term impacts on overall system performance and stability.
- Developed comprehensive documentation for troubleshooting procedures, minimizing downtime during issue resolution.
CPOE Credentialed Trainer
Prolucent Health
06.2024 - 11.2024
- Led User Settings Lab (USL) sessions for Epic Specialist Educators (ESE) to enhance system proficiency.
- Conducted one-on-one training for providers, customizing Epic workflows for efficiency.
- Trained providers on SmartTools, workspace personalization, and workflow optimizations.
- Maintained up-to-date knowledge of Epic software, ensuring adoption of new features.
Epic Credentialed Trainer & Implementation Specialist
CIS Companies
06.2023 - 11.2024
- Conducted Epic EMR training sessions for new providers and healthcare staff.
- Assisted in loan documentation processing, validating financial and employment information.
- Developed custom training materials and job aids to improve system adoption.
Help Desk Technician II
Brown and Brown
12.2023 - 05.2024
- Provided advanced IT support, troubleshooting hardware, software, and networking issues.
- Configured Windows applications, servers, and SQL database environments.
- Managed Active Directory, Azure, and Freshservice to streamline user management.
- Led employee onboarding & IT training, supporting over 30 new hires.
Epic Credentialed Trainer
Dynamic Computing Services
10.2022 - 06.2023
- Delivered in-person training for Epic Ambulatory and ClinDoc workflows.
- Trained clinicians on SmartTools, SmartPhrases, MAR, and Rover for documentation efficiency.
- Provided go-live support, ensuring successful Epic implementation and adoption.
IT Support Technician
Rainedel Properties
07.2021 - 10.2022
- Acted as the primary IT support contact for over 100 employees across three departments.
- Provided comprehensive IT support, troubleshooting desktops, laptops, and peripherals.
- Managed Jamf Pro, macOS, Okta, and network configurations for 100+ employees.
- Improved IT efficiency by resolving 30%+ of issues proactively via ticketing systems.
Information Technology Administrative Assistant
Bolu Omodele CPA
02.2020 - 07.2021
- Assisted in implementing new IT software systems in Windows 10 environments.
- Developed IT asset inventory management, improving system organization.
- Provided technical support for software and network connectivity issues.
Epic Credentialed Trainer & Support Specialist
DeliverHealth Solutions
03.2019 - 09.2020
- Provided remote and onsite Epic training in Ambulatory, Cadence, and ClinDoc modules.
- Created eLearning content, tip sheets, and training guides to improve user adoption.
- Trained clinicians on SmartTools, patient documentation, and medication tracking.
Education
Bachelor of Science - Financial Management
Rutgers The State University of New Jersey
New Brunswick, NJ05.2021
Associate in Science - Business Administration
Essex County College
Newark, New Jersey08.2019
Skills
- Technical Skills: Active Directory, Azure, Google Workspace, ServiceNow, Freshservice, Okta, OneLogin SSO, Windows 10, PowerBI, SQL, Tableau, Python, Jira, Confluence, Agile methodology, CMDB Management
- IT Support: Technical troubleshooting, endpoint administration, ticketing systems, network administration, hardware repair, AV equipment configuration
- Epic Systems: Credentialed in Ambulatory, ClinDoc, CPOE, and OPTIME; proficient in SmartTools, SmartPhrases, Rover, Dragon Dictation, Haiku
- Instructional Design: Articulate Storyline, Camtasia, Captivate, Snagit, eLearning development, training facilitation
- Soft Skills: Leadership, critical thinking, teamwork, time management, communication, problem-solving, adaptability
- Remote support
- Software installation
- Hardware maintenance
- Ticket support system management
- Service support
Certification
- Microsoft Azure Fundamentals
- CompTIA A+
- CompTIA IT Fundamentals
- ServiceNow Certified System Administrator
- Epic Credentialed Trainer, (Ambulatory, ClinDoc, CPOE, OPTIME)
- ITIL Foundations
Timeline
Lead Support Technician
Northwell Health
02.2025 - 11.2025
CPOE Credentialed Trainer
Prolucent Health
06.2024 - 11.2024
Help Desk Technician II
Brown and Brown
12.2023 - 05.2024
Epic Credentialed Trainer & Implementation Specialist
CIS Companies
06.2023 - 11.2024
Epic Credentialed Trainer
Dynamic Computing Services
10.2022 - 06.2023
IT Support Technician
Rainedel Properties
07.2021 - 10.2022
Information Technology Administrative Assistant
Bolu Omodele CPA
02.2020 - 07.2021
Epic Credentialed Trainer & Support Specialist
DeliverHealth Solutions
03.2019 - 09.2020
Associate in Science - Business Administration
Essex County College
Bachelor of Science - Financial Management
Rutgers The State University of New Jersey