Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yusuf Baksh

Philadelphia,PA

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Honda Support Staff/Express Service Advisor

Honda
06.2023 - Current
  • Assisted in maintaining a clean and organized service area, contributing to a professional environment for both staff and customers.
  • Boosted overall revenue by upselling recommended maintenance packages based on manufacturer guidelines.
  • Documented customer requests to facilitate communication to technicians.
  • Managed and prioritized work orders to optimize workflow and productivity within the service department.
  • Streamlined appointment scheduling for improved customer experience and increased daily appointments.

Regal Movie Theaters Floor Staff

Regal Cinemas
01.2022 - Current
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.

Education

Automotive Technology

Swenson Arts & Tech High School
Philadelphia, PA
06.2024

Skills

  • Technical knowledge
  • Service Scheduling
  • Automotive Expertise
  • Strong Work Ethic
  • Customer Service
  • Computer Skills

Timeline

Honda Support Staff/Express Service Advisor

Honda
06.2023 - Current

Regal Movie Theaters Floor Staff

Regal Cinemas
01.2022 - Current

Automotive Technology

Swenson Arts & Tech High School
Yusuf Baksh