Yusuf Ibrahimi
Seattle
Summary
Dedicated and experienced Security Professional with a proven track record at Allied Universal's Fred Hutch Site in downtown Seattle since July 2024. Seeking to contribute my skills in providing white glove services to patients and guests, conducting thorough foot patrols for facility security, and leveraging intermediate skills in Microsoft, Lenel, and Genetic to enhance overall security operations. Committed to maintaining a safe and welcoming environment through vigilant monitoring, detailed reporting, and continuous improvement. Looking to bring my expertise to a dynamic team focused on top-notch security standards and innovation.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Dealer Service Representative
Springs Automotive Group
- Managed dealer inquiries and provided timely resolutions to enhance customer satisfaction.
- Developed training materials for new representatives to improve onboarding efficiency.
- Collaborated with cross-functional teams to streamline service processes and reduce response times.
- Analyzed dealer feedback to identify trends and implement actionable improvements.
- Coordinated product demonstrations and training sessions for dealers, enhancing product knowledge.
- Maintained accurate records of dealer interactions using CRM systems for better tracking and reporting.
- Facilitated communication between dealers and internal departments to resolve issues effectively.
- Monitored service metrics, identifying areas for improvement and driving operational excellence initiatives.
- Leveraged expertise regarding OEM guidelines while working closely alongside technicians who were troubleshooting complex technical problems as they arose.
- Conducted regular training sessions for dealer staff on product features, benefits, and best practices.
- Collaborated with internal departments to ensure timely delivery of parts and services to dealers.
- Maintained digital records of delivery and receiving information.
- Streamlined communication between dealers and the company, fostering strong business relationships.
- Kept records of inquiries, complaints and comments.
- Managed a large portfolio of dealer accounts, ensuring their continued success through ongoing support.
- Coordinated warranty claims processing between dealers and the company, reducing claim resolution times significantly.
- Established a reputation for being highly detail-oriented when processing orders accurately and efficiently, ultimately resulting in fewer errors throughout the entire procurement process.
- Provided critical feedback from dealers to inform future product enhancements, contributing to increased customer satisfaction rates.
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Contributed to the development of new marketing materials and promotional strategies for dealer network expansion.
- Identified areas for improvement within dealer operations, implementing strategic solutions for enhanced efficiency.
- Analyzed market trends and competitor activities to provide valuable insights for dealers'' sales strategy adjustments.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Valet Cashier
Allied Universal Security Services
- Processed customer payments efficiently using POS systems.
- Coordinated vehicle retrieval and parking tasks to enhance service flow.
- Maintained accurate cash register records and balanced transactions daily.
- Assisted customers with inquiries, providing exceptional service and support.
- Monitored parking lot for safety and security, ensuring customer satisfaction.
- Trained new staff on operational procedures to improve team performance.
- Implemented streamlined processes for vehicle handling to reduce wait times.
Security Professional
Allied Universal Seattle
07.2024 - Current
- Provide professional white glove services to patients and guests, ensuring a safe and welcoming environment.
- Oversee daily security operations to ensure compliance with safety and security protocols.
- Monitor and patrol premises to deter and respond to security threats.
- Provide leadership and training to security personnel, ensuring optimal team performance.
- Coordinate with medical staff and administration to address security concerns and emergency situations.
- Conduct incident investigations, document reports, and implement corrective actions as needed.
- Manage access control and surveillance systems to maintain a secure environment.
- Assist in developing and implementing security policies aligned with healthcare regulations and industry best practices.
- Patrol clinic structures on foot, conducting thorough inspections to guarantee the security and well-being of the facility.
- Write detailed daily activity and incident reports, maintaining accurate documentation of security-related events.
Automobile Salesman
Center Florida Auto sales
11.2021 - 06.2024
- Assisted customers in selecting vehicles based on their needs, preferences, and budget.
- Provided in-depth knowledge about car features, financing options, and warranty plans.
- Negotiated pricing and financing terms to achieve customer satisfaction and dealership goals.
- Maintained relationships with customers to encourage repeat business and referrals.
- Conducted test drives and ensured a positive buying experience.
- Met and exceeded sales targets through strong communication and customer service skill.
Education
Business Administration - Accounting
Highline College
Seattle, WA01.2027
Skills
- Security Operations & Leadership
- Emergency Response & Crisis Management
- Risk Assessment & Mitigation
- Incident Reporting & Investigations
- Access Control & Surveillance Monitoring
- Automotive Sales & Customer Service
- Negotiation & Financing Assistance
- CPR/AED & First Aid Certified
- Washington State Security Guard License
- OSHA Safety & Workplace Compliance
Certification
Osha 10
Languages
English
Full Professional
Timeline
Security Professional
Allied Universal Seattle
07.2024 - Current
Automobile Salesman
Center Florida Auto sales
11.2021 - 06.2024
Business Administration - Accounting
Highline College
Dealer Service Representative
Springs Automotive Group
Valet Cashier
Allied Universal Security Services
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