YUSUF KESER
Charlotte,NC
Summary
Proactive and results oriented Product Specialist and Financial Manager with a proven track record of delivering expectational outcomes through advanced problem-solving skills and technical expertise. Adept at independently driving project to successful completion while seamlessly collaborating within cross-functional teams. Demonstrated proficiency in product management, financial analysis, and business development.
Overview
12
12
years of professional experience
Work History
Product Specialist
Apple
07.2022 - Current
- Conduct thorough research on technical specifications and features of all Apple products, becoming a subject matter expert in order to effectively communicate product information to customers
- Execute compelling product demonstrations for various Apple product lines, showcasing the functionalities and benefits which results in increased customer engagements and sales
- Collaborate closely with sales team to provide in-depth technical support and guidance, enabling them to tailor solutions to individual customer needs
- Develop and maintain a repository of accurate and up to date product knowledge resources, ensuring that the sales team has easy access to the latest information
- Troubleshoot and resolve customer inquiries, utilizing both test script and personal expertise to accurately identify and address issues.
Financial Manager
Keser Foods
07.2018 - 06.2022
- Refined organizational structure to consolidate, streamline and delineate necessary functions
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits
- Reengineered departments to establish top-performing groups while decreasing costs by 30%
- Oversaw operations and coordinated with managers to increase quarterly profits by 40%
- Negotiated and drafted contracts with business partners, clients, and vendors, saving company over $100,000
- Managed divisional marketing, advertising, and new product development
- Developed innovative sales and marketing strategies to facilitate business expansion.
Senior Customer Service Representative
FIFTH THIRD BANK
02.2018 - 05.2018
- Leveraged consistent, successful strategies to meet and exceed performance goals
- Researched and rapidly resolved client conflicts to maintain key accounts
- Visited customer offices to handle on-site concerns and maximize account loyalty
- Resolved concerns with products or services to help with retention and drive sales
- Resolved customer service issues using company processes and policies and provided updates to customers.
Assistant/ Financial Manager
NYS Collection
01.2012 - 02.2018
- Assisted management with activities to plan and oversee events and programs
- Used data processing and statistical software to process large amounts of data and paperwork
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Organized resources, records, and personnel to accomplish aggressive targets
- Collaborated with coworkers to maximize potential for successful business growth
- Interacted with vendors to purchase and set up equipment and services
- Participated in strategic planning to execute in best interests of plan goals
Education
Bachelor of Science - Business in Finance, Finance
The University of North Carolina
Charlotte, NC05.2018
Skills
- Microsoft Office
- Business Development
- Financial Statements
- Cost savings and reduction
- Financial Management
- Financial Forecasting and Modeling
Accomplishments
- Financial Analyst and Investing from Udemy
- Import & Export Academy Training from Chamber of Industry of Gaziantep
Timeline
Product Specialist
Apple
07.2022 - Current
Financial Manager
Keser Foods
07.2018 - 06.2022
Senior Customer Service Representative
FIFTH THIRD BANK
02.2018 - 05.2018
Assistant/ Financial Manager
NYS Collection
01.2012 - 02.2018
Bachelor of Science - Business in Finance, Finance
The University of North Carolina
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