Yusuf Mithat Altunbas
Miami
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reservation & Revenue Agent
Dream South Beach, by Hyatt
10.2024 - Current
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Receptionist
Dream South Beach, by Hyatt
05.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Bellman
Istanbul Wyndham Grand Kalamis Marina Hotel
08.2023 - 05.2024
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
Reservation & Sales Agent
Vippon Holidays
01.2023 - 06.2023
- Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Education
Tourism Management
Istanbul University
Istanbul06-2025
High School Diploma -
Mevlana Anatolian High School
Istanbul06-2019
Skills
- Data analytics
- Industry awareness
- Confidentiality
- Revenue quotas
- Customer service
- Relationship building
Certification
- Opera Cloud Training Certificate
- Envision Training Certificate
- Reserve Training Certificate
Languages
English
Full Professional
Spanish
Elementary
Turkish
Native or Bilingual
Timeline
Reservation & Revenue Agent
Dream South Beach, by Hyatt
10.2024 - Current
Receptionist
Dream South Beach, by Hyatt
05.2024 - 10.2024
Bellman
Istanbul Wyndham Grand Kalamis Marina Hotel
08.2023 - 05.2024
Reservation & Sales Agent
Vippon Holidays
01.2023 - 06.2023
Tourism Management
Istanbul University
High School Diploma -
Mevlana Anatolian High School