Dynamic Senior Executive with a proven track record at SEBPO, enhancing client satisfaction through expert troubleshooting and seamless integration of STAQ platform solutions. Excelled in data analytics and client communication, bridging the gap between technical teams and clients to drive innovative digital ad operations and revenue reporting enhancements. Demonstrated leadership in team management and client advocacy.
SEBPO is an outsourcing company and I've worked for Staq-Operative via this organization.
Technical Account Manager|Customer Support Analyst|Digital Ad Operations
- Troubleshooting issues using the STAQ platform
- Providing support to clients
- Providing solutions to technical problems
- Serving as communication medium between engineering and clients
- Integration of new STAQ clients, setting up databases within the STAQ system for revenue reporting.
- Assess and de-bug discrepancies in client data.
- Interface between clients and developers to plan new integrations and product features.
- Beta testing