Yusur Osman
Medical Assistant- Customer Service Representative
Kent,WA
Summary
I am a qualified and professional medical assistant with over 2 years of experience in the medical field and 5 years professional customer service experience. Strong creative and analytical skills. Team player with an eye for detail.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Academic Support Specialist
Napa Valley College
Remote
09.2023 - Current
- Recommend changes, share student and other feedback on ways to continuously improve the student experience.
- Perform other duties as assigned or apparent.
- complete, and timely information on University policies and procedures.
- Create specific action plans to remove roadblocks and/or resolve complex student concerns to support their advancement and long-term success
- Identified at-risk students to provide appropriate interventions.
Customer Service Representative
Westside Dermatology/Contracted
Remote
01.2023 - 08.2023
- Ranked in the top 25%
- Manage transfers
- Follow-up appointments and/or make an appointments for patients with chronic or recurring skin ailments.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Educating patients about skin conditions, treatment options, and cosmetic procedures
Medical Assistant
Multicare Indigo Urgent Care
Burien, WA
05.2022 - 01.2023
- Greet patients and escort them to the exam room
- Prepare patients for examination and treatment by rooming patient, taking vitals, recording patient history, obtain the chief complaint, and update significant changes in the patient history
- Review the patient medication list for patient adherence and notify the provider of changes or problems
- Assist with examination, procedures, and treatments Observe and document the patient’s condition and vital signs into the electronic medical record
- Recognizes symptomatology of common medical illnesses and accurately reports to providers
- Scheduling, receiving and registering patients, visitors appointments or procedures
Medical Assistant
Harborview Family Medicine Clinic
Seattle, WA
11.2021 - 05.2022
- Perform basic laboratory examinations and report laboratory values to provider Transporting patients, supplies and equipment as needed
- Provide a high-standard of customer service and assistance to all patient populations, including using site tools for interpreter services appropriately
- Excellent verbal and written communication and telephone skills
- Answered incoming telephone calls, took down messages and provided information.
Education
AAMA/ NHA/BLS Certified Medical Assistant - Health
Pima Medical Institute
Renton 04.2021 -
HS Diploma -
Kent-Meridian High School
Kent, WA 09.2015 -
Skills
Ability to remain professional
Timeline
Academic Support Specialist
Napa Valley College
09.2023 - Current
Customer Service Representative
Westside Dermatology/Contracted
01.2023 - 08.2023
Medical Assistant
Multicare Indigo Urgent Care
05.2022 - 01.2023
Medical Assistant
Harborview Family Medicine Clinic
11.2021 - 05.2022
AAMA/ NHA/BLS Certified Medical Assistant - Health
Pima Medical Institute
04.2021 -
HS Diploma -
Kent-Meridian High School
09.2015 -
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