Yutaka Bell
Washington,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Staff Accountat
Jones, Covey and Company, PA
08.2024 - Current
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
- Monitored cash flow closely to ensure sufficient funds were available for operational needs.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Helped with preparation of year-end and statutory accounts to compare past reports and evaluate financial health of company.
Assistant Manager
Sams Express Car Wash
02.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Head Resident Advisor
North Carolina Wesleyan College
05.2022 - 12.2023
- Improved mental health resources for residents by partnering with counseling services to provide informational sessions, workshops, and ongoing support.
- Evaluated staff performance, providing constructive feedback, guidance, and opportunities for professional growth.
- Developed and conducted training sessions for new Resident Advisors, improving overall team performance and efficiency.
- Served as a liaison between residential life staff members and upper-level administrators when discussing policy changes or other matters affecting the overall living experience on campus.
- Managed schedules for Resident Advisors, ensuring adequate coverage during peak hours and special events.
- Collaborated with campus departments to provide resources and support for residents experiencing academic or personal challenges.
- Enhanced resident satisfaction by addressing concerns and resolving conflicts in a timely manner.
- Promoted diversity awareness through the organization of inclusive events that encouraged open dialogue on various social issues.
- Assisted in the recruitment of new Resident Advisors by participating in interview panels and evaluating candidate qualifications.
- Coordinated with facilities management to ensure prompt resolution of maintenance requests and safety concerns within the residential community.
- Increased resident retention rates through personalized outreach efforts and regular follow-up conversations.
- Enhanced safety measures in residential areas by collaborating with campus security officers to develop comprehensive plans addressing various risks and maintaining a secure living environment.
- Fostered an atmosphere conducive to academic success by implementing quiet hours policies that effectively balanced residents'' study needs with their desire for social engagement.
- Evaluated the effectiveness of existing programs and policies through regular assessment methods, using feedback from residents to inform future improvements.
Resident Advisor
North Carolina Wesleyan College
08.2021 - 05.2022
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Monitored building security by conducting routine rounds throughout the facility.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Supported personal needs of residents dealing with diverse conditions.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.
- Improved community engagement through the organization of social events and activities for residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
- Organized floor meetings to discuss important issues, encourage open dialogue, and strengthen communal bonds among residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Provided support for academic success by hosting study groups and connecting residents with campus resources.
- Trained in mediation techniques to resolve interpersonal conflicts between roommates or neighbors professionally.
- Implemented sustainable practices within the residence hall such as recycling programs or energy-saving initiatives, reducing overall environmental impact.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Administered emergency response procedures during crises, maintaining resident safety as a top priority.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Mentored new Resident Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted positive relations between residents and staff.
Overnight Maintenance Associate
Walmart
03.2020 - 07.2021
- Optimized store appearance with meticulous attention to detail in cleaning and organizing displays.
- Sustained a well-organized stockroom, facilitating efficient retrieval of items as needed for restocking purposes or inventory counts.
- Played an integral role in the overall success of the store''s operations, contributing to the achievement of company goals and objectives through diligent work as an Overnight Maintenance Associate.
- Supported inventory management efforts through accurate tracking and reporting of product information.
Senior Sandwich Artist
Subway
01.2018 - 06.2020
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
Education
MBA -
North Carolina Wesleyan University
Rocky Mount, NC12.2024
Bachelor of Science - Accounting
North Carolina Wesleyan University
Rocky Mount, NC12.2023
Bachelor of Science - Business Administration
North Carolina Wesleyan University
Rocky Mount, NC12.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Compliance understanding
- Staff Development
- Sales Growth
- Policy Enforcement
- Cost Reduction
- Cost Control
- Financial Management
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Hiring and Training
- Problem Resolution
- Goal Setting
Affiliations
- NCWU Football from 2020-2023
- Resident Advisor from 2021-2023
Timeline
Staff Accountat
Jones, Covey and Company, PA
08.2024 - Current
Head Resident Advisor
North Carolina Wesleyan College
05.2022 - 12.2023
Assistant Manager
Sams Express Car Wash
02.2022 - 06.2024
Resident Advisor
North Carolina Wesleyan College
08.2021 - 05.2022
Overnight Maintenance Associate
Walmart
03.2020 - 07.2021
Senior Sandwich Artist
Subway
01.2018 - 06.2020
MBA -
North Carolina Wesleyan University
Bachelor of Science - Accounting
North Carolina Wesleyan University
Bachelor of Science - Business Administration
North Carolina Wesleyan University
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