Yutease Warren
DeSoto
Summary
Highly skilled front desk professional with a bachelor’s degree in business management and extensive experience in hospitality and customer service. Adept at leading teams, resolving guest issues, and optimizing operational efficiency. Strong communicator with a proven track record of delivering exceptional customer experiences and achieving business goals. Service-oriented professional with background in guest services. Have delivered high-quality customer service, resolved conflicts and complaints, and assisted guests with various needs. Strengths include strong communication skills, ability to handle fast-paced environments, and adeptness in problem-solving. Previous roles have involved significant contribution to team performance and customer satisfaction levels.
Overview
11
11
years of professional experience
Work History
Guest Service Ambassador
Compass Group
Dallas
05.2025 - Current
- Served as primary point of contact for visitors, clients, and executives, fostering a welcoming environment.
- Greeted, registered, directed, and escorted guests to meetings and events with attention to comfort.
- Coordinated efforts with Conference Center, Facilities, Catering, and Audio/Visual teams for event execution.
- Monitored conference room activity using reservation systems; managed readiness, agendas, materials, and catering requests.
- Conducted opening and closing walkthroughs and communicated real-time changes to relevant teams.
- Provided hospitality services including coat check, luggage assistance, way-finding, and amenities support.
- Answered and routed phone calls professionally while preparing daily agendas and reports.
- Troubleshot guest and facility-related issues while adhering to emergency procedures and maintaining reception area.
Front Desk Supervisor
The Beeman Hotel
Dallas
05.2024 - Current
- Supervise a team of 8 front desk agents, ensuring exceptional customer service.
- Train staff on hotel policies, procedures, and new property management systems.
- Resolve guest complaints promptly, achieving high satisfaction ratings.
- Conduct performance evaluations and provide actionable feedback.
Front Desk/PBX Operator
Hotel Crescent Court
Dallas
10.2023 - 05.2024
- Greet guests with professionalism and provide seamless check-in/out experiences.
- Handle reservations, payments, and special guest requests with accuracy.
- Respond promptly to guest inquiries, providing information and solutions.
Leasing Consultant
Bellwether Ridge Apartments
Dallas
05.2023 - 10.2023
- Conducted property tours, closed lease agreements, and facilitated move-ins.
- Processed rental applications and resolved resident concerns efficiently.
- Adhered to Fair Housing regulations while promoting community features.
PPX Customer Care/Sales Agent
Asurion
DeSoto
05.2021 - 04.2023
- Provided technical support for personal devices, troubleshooting issues effectively.
- Exceeded sales goals by confidently promoting protection plans and services.
- Escalated complex cases and maintained detailed call records.
Online Chat Sales Agent
Etech Dallas
Dallas
03.2020 - 05.2021
- Engaged prospective customers via chat, closing sales and securing orders.
- Provided product information and resolved customer inquiries promptly.
- Maintained accurate sales records and followed up to ensure satisfaction.
Member Service Representative
Prime Therapeutics
Irving
12.2015 - 11.2019
- Resolved member inquiries regarding benefits, claims, and services.
- Maintained confidentiality while delivering accurate information.
- Assisted in training new team members and improved operational efficiency.
PBX Operator
Rosewood Crescent
Dallas
11.2014 - 12.2015
- Handled guest inquiries and emergencies via phone with professionalism.
- Operated communication systems and ensured timely delivery of messages.
Education
BBA - Business Management
Northwood University
Cedar Hill, TX05.2013
Skills
- Customer service
- Reservation management
- Team leadership
- Conflict resolution
- Hospitality services
Timeline
Guest Service Ambassador
Compass Group
05.2025 - Current
Front Desk Supervisor
The Beeman Hotel
05.2024 - Current
Front Desk/PBX Operator
Hotel Crescent Court
10.2023 - 05.2024
Leasing Consultant
Bellwether Ridge Apartments
05.2023 - 10.2023
PPX Customer Care/Sales Agent
Asurion
05.2021 - 04.2023
Online Chat Sales Agent
Etech Dallas
03.2020 - 05.2021
Member Service Representative
Prime Therapeutics
12.2015 - 11.2019
PBX Operator
Rosewood Crescent
11.2014 - 12.2015
BBA - Business Management
Northwood University