Summary
Overview
Work History
Education
Skills
COURSE EXPERIENCE
SUMMARY OF QUALIFICATIONS: BACKGROUND ENCOMPASSES PROFESSIONAL BUSINESS and INDUSTRIAL EXPERIENCE
Training
Publications
Accomplishments
Timeline
Generic

Yutosha Alston

Greenville

Summary

I offer a wide range of skills in the business and academic sectors and possess a genuine enthusiasm for facilitating educational growth and professional development—proficiency in instructional design, curriculum development, leadership, training, and talent acquisition. Utilizing my diverse experience, I am committed to driving positive change in companies and empowering individuals to reach their full potential.

Overview

22
22
years of professional experience

Work History

Middle School Social Studies Teacher

University Instructors Inc.
08.2024 - Current
  • Developed strong rapport with students by creating an inclusive classroom environment that encouraged participation from all learners.
  • Provided one-on-one tutoring sessions for struggling students, resulting in improved comprehension and academic performance.
  • Collaborated with colleagues to plan interdisciplinary units that connected subjects and promoted deeper understanding.

Palmetto College Coordinator

USC Upstate, Palmetto College
01.2019 - Current
  • Coordinator for Engineering Technology Management in the Informatics and Engineering Systems Department.
  • Recruit ETM students from Associate Level Engineering Technology Programs with the SC Technical College System.
  • Assisted with admissions process, financial aid process and obstacles that arose.
  • Teach ETMG courses as determined by the IES Department Chair.
  • Played a key role in accreditation processes by preparing documentation and coordinating site visits from accrediting agencies, maintaining high standards within the college setting.
  • Participated in process improvements and service work related to ETM accreditation activities.
  • Serve on ABET advisory boards to support other Technical Colleges.
  • ASHMORE-ALSTON, YUTOSHA- DETAILED CURRICULUM VITA

Adjunct Professor - Instructor

USC Upstate IES Department
01.2018 - Current
  • Instructor of Social Informatics in the Information and Engineering Department.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Worked cooperatively with other faculty and staff members to contribute to overall institutional effectiveness.
  • Report student learning outcomes, class reviews and analyze student data.
  • Advise students on how to be successful in class and careers.
  • Evaluated and selected instructional materials and texts to prepare course materials and lesson plans.
  • Foster a classroom environment conducive to learning and building character.
  • Engaged students with insightful and compelling classroom discussions of topics relevant to coursework to boost student learning and retention.

Dealer Service Analyst

Ford Motor Credit Company
  • Multifaceted
  • Designed plans to improve operations and suggested system changes for the organization.
  • Generated reports of findings to help management with making critical decisions.
  • Ensured privacy laws were adhered to; presented mathematical modeling and data analysis results to management or other end users.
  • Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
  • Evaluated performance and policies against metrics.
  • Marketed company to dealers.
  • Developed and maintained strong business relationships with dealership personnel.
  • Reviewed dealerships, financial trends, and market share; analyzed and designed and decisioned consumer credit applications, read credit bureaus, purchased deals, maintained a constant review of dealerships’ financials for investments upward and or downward, and managed a portfolio
  • ASHMORE-ALSTON, YUTOSHA- DETAILED CURRICULUM VITA

Loss Prevention Representative

Ford Motor Credit Company
  • Actively listened and gave full attention to what other customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Professionally Represent the company during every collection call
  • Stay up to date on all state laws to adhere to the Fair Debt and collections act
  • Time management to ensure daily goal are achieved
  • Share and receive best practices so that everyone on the team were successful
  • Critical think to be resolve the delinquent accounts
  • ASHMORE-ALSTON, YUTOSHA- DETAILED CURRICULUM VITA

Assembly/Quality Management/Logistics

ZF Transmissions
01.2018 - 10.2020
  • Well Rounded Employee
  • Directed shipping and receiving of a wide range of products daily.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted research to address shipping errors and packaging mistakes.
  • Track findings and update the computer tracking system with documented assessments.
  • Complete evaluations by properly using various gauges, tools, and equipment.
  • Prepared updated shipment reports for executives and clients.
  • Worked on Assembly line with required speed and quality.
  • Developed a warehouse system that provided the best cost with service levels to achieve organizational goals.
  • Monitored accurate counts of product
  • Inspected parts for quality assurance
  • ASHMORE-ALSTON, YUTOSHA- DETAILED CURRICULUM VITA

Assistant Unit Director

Bojangles
01.2015 - 01.2017
  • Managed departmental staff, student liaisons, and volunteers.
  • Coached employees in organizational policies and procedures.
  • Created recruitment and marketing strategies to build and maintain partnerships with different organizations such as Laurens County High School, Hillcrest High School, and Laurens County YMCA for business relationship improvements and partnerships for a more significant presence within the areas.
  • Assisted in developing and implementing unit operations policies, procedures, and regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.


Teacher, Trainer, Sales

Zoe
01.2011 - 12.2011
  • Taught aspects of Neuro Linguistic Programming techniques.
  • Evaluated the effectiveness of teacher training programs using data-driven assessments, leading to continuous improvements in instructional practices.
  • Conducted research to determine areas of opportunities for growth internally and externally.
  • Trained other members on computer systems, company processes, and business development.
  • Facilitated strong relationships between school administrators and teacher trainers through open communication channels and collaborative problem-solving approaches.

Team Leader and Role

Ford Motor Credit Company
01.2003 - 01.2011


  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Established open and professional relationships with team members to resolve various issues quickly.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Key member and played an intricate role in the establishment and action plan for the new department, which created a profit of 30 million dollars.

Education

Doctor of Business Administration - Leadership

WALDEN UNIVERSITY
Baltimore, Maryland

Master of Science - Management, Business Management

COLORADO TECHNICAL UNIVERSITY ONLINE
Springs, Colorado

Bachelor of Science - Business Administration, Financial Management

WINTHROP UNIVERSITY
Rock Hill, South Carolina

Skills

  • Admissions strategy development
  • Effective team management
  • Learning facilitation
  • Career counseling
  • Student advising
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Adaptability and flexibility
  • Decision-making

COURSE EXPERIENCE

Experience Teaching and developing curriculum for the following Courses: Hybrid, 100% web asynchronous, Face to Face Social Informatics; 100% web asynchronous courses - Engineering Quality Practices, Engineering Quality Practices Interactive Lab; Engineering Project Management; Engineering Project Management Interactive Lab; Engineering Teams Theory and Practice; Engineering Teams Theory and Practices Interactive Lab; and Senior Seminar

SUMMARY OF QUALIFICATIONS: BACKGROUND ENCOMPASSES PROFESSIONAL BUSINESS and INDUSTRIAL EXPERIENCE

in Management, Leadership, Sales, Account Development, Customer Service, Process Improvement Analyst, Financial Management, Analyze Financial Portfolios for new and existing clients, Educator and Counselor, Diversity Trainer, Career Development Consultant, Business Owner and Operator Certified Leader and Recruitment Consultant, Community Supporter, Community Philanthropist, Diversity Leader, maintaining Excel spreadsheets with viable data, Measuring key performance metrics and data, comprise attainable budgets and initiatives for company growth, Investment advising, Portfolio Consultations for Process Improvement, Diversity Training, CRM (customer relationship management), leverage customer bases of 30000 or more

Training

  • Green Belt 6 Sigma Certified
  • Change Management Certified
  • Project Management Professional Certified
  • Project Management Professional Certified & Local Chapter Member
  • CRM-SalesForce Trained
  • Information Technology Certified
  • Recruiting Certified
  • Online Graduate Success Story
  • Statistical Process Control (SPC)
  • Key Quality Processes Certified
  • OSHA trained
  • Business Transformation Certified
  • QAQS-0031IATFBasics Trained
  • 5S Trained and Certified
  • Lock out Tag Out
  • Quality Notification Trained
  • Becoming Agile Certified
  • Being Digital Certified
  • Neuro-Linguistic Programming (NLP) Certified

Publications

Ford Motor Credit Company Dearborn, MI, 2010 – Internal Process Improvement Job Aid for newly developed Skills Job Aid for the newly created department, Internal Phone Process

Accomplishments

  • Successfully Completed a 30-million-dollar Black Belt Project
  • Successfully Completed Title IV training
  • Successfully Completed Ford Credit College Recruiting and Development Program
  • Successful in Building Respectful and Inclusive Environment
  • Successfully completed Upstate's Online Course Consultation Program
  • Successfully won Top Sales Representative for Profit and Volume two times
  • Successfully trained newly hired sales reps money making techniques
  • Successfully represented The Greenville Urban League as a social responsibility in the community

Timeline

Middle School Social Studies Teacher

University Instructors Inc.
08.2024 - Current

Palmetto College Coordinator

USC Upstate, Palmetto College
01.2019 - Current

Adjunct Professor - Instructor

USC Upstate IES Department
01.2018 - Current

Assembly/Quality Management/Logistics

ZF Transmissions
01.2018 - 10.2020

Assistant Unit Director

Bojangles
01.2015 - 01.2017

Teacher, Trainer, Sales

Zoe
01.2011 - 12.2011

Team Leader and Role

Ford Motor Credit Company
01.2003 - 01.2011

Dealer Service Analyst

Ford Motor Credit Company

Loss Prevention Representative

Ford Motor Credit Company

Master of Science - Management, Business Management

COLORADO TECHNICAL UNIVERSITY ONLINE

Bachelor of Science - Business Administration, Financial Management

WINTHROP UNIVERSITY

Doctor of Business Administration - Leadership

WALDEN UNIVERSITY