SUMMARY OF QUALIFICATIONS: BACKGROUND ENCOMPASSES PROFESSIONAL BUSINESS and INDUSTRIAL EXPERIENCE
Training
Publications
Accomplishments
Timeline
Yutosha Alston
Greenville
Summary
I offer a wide range of skills in the business and academic sectors and possess a genuine enthusiasm for facilitating educational growth and professional development—proficiency in instructional design, curriculum development, leadership, training, and talent acquisition. Utilizing my diverse experience, I am committed to driving positive change in companies and empowering individuals to reach their full potential.
Overview
22
22
years of professional experience
Work History
Middle School Social Studies Teacher
University Instructors Inc.
08.2024 - Current
Developed strong rapport with students by creating an inclusive classroom environment that encouraged participation from all learners.
Provided one-on-one tutoring sessions for struggling students, resulting in improved comprehension and academic performance.
Collaborated with colleagues to plan interdisciplinary units that connected subjects and promoted deeper understanding.
Palmetto College Coordinator
USC Upstate, Palmetto College
01.2019 - Current
Coordinator for Engineering Technology Management in the Informatics and Engineering Systems Department.
Recruit ETM students from Associate Level Engineering Technology Programs with the SC Technical College System.
Assisted with admissions process, financial aid process and obstacles that arose.
Teach ETMG courses as determined by the IES Department Chair.
Played a key role in accreditation processes by preparing documentation and coordinating site visits from accrediting agencies, maintaining high standards within the college setting.
Participated in process improvements and service work related to ETM accreditation activities.
Serve on ABET advisory boards to support other Technical Colleges.
ASHMORE-ALSTON, YUTOSHA- DETAILED CURRICULUM VITA
Adjunct Professor - Instructor
USC Upstate IES Department
01.2018 - Current
Instructor of Social Informatics in the Information and Engineering Department.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Worked cooperatively with other faculty and staff members to contribute to overall institutional effectiveness.
Report student learning outcomes, class reviews and analyze student data.
Advise students on how to be successful in class and careers.
Evaluated and selected instructional materials and texts to prepare course materials and lesson plans.
Foster a classroom environment conducive to learning and building character.
Engaged students with insightful and compelling classroom discussions of topics relevant to coursework to boost student learning and retention.
Dealer Service Analyst
Ford Motor Credit Company
Multifaceted
Designed plans to improve operations and suggested system changes for the organization.
Generated reports of findings to help management with making critical decisions.
Ensured privacy laws were adhered to; presented mathematical modeling and data analysis results to management or other end users.
Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
Evaluated performance and policies against metrics.
Marketed company to dealers.
Developed and maintained strong business relationships with dealership personnel.
Reviewed dealerships, financial trends, and market share; analyzed and designed and decisioned consumer credit applications, read credit bureaus, purchased deals, maintained a constant review of dealerships’ financials for investments upward and or downward, and managed a portfolio
ASHMORE-ALSTON, YUTOSHA- DETAILED CURRICULUM VITA
Loss Prevention Representative
Ford Motor Credit Company
Actively listened and gave full attention to what other customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Professionally Represent the company during every collection call
Stay up to date on all state laws to adhere to the Fair Debt and collections act
Time management to ensure daily goal are achieved
Share and receive best practices so that everyone on the team were successful
Critical think to be resolve the delinquent accounts
ASHMORE-ALSTON, YUTOSHA- DETAILED CURRICULUM VITA
Assembly/Quality Management/Logistics
ZF Transmissions
01.2018 - 10.2020
Well Rounded Employee
Directed shipping and receiving of a wide range of products daily.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Conducted research to address shipping errors and packaging mistakes.
Track findings and update the computer tracking system with documented assessments.
Complete evaluations by properly using various gauges, tools, and equipment.
Prepared updated shipment reports for executives and clients.
Worked on Assembly line with required speed and quality.
Developed a warehouse system that provided the best cost with service levels to achieve organizational goals.
Monitored accurate counts of product
Inspected parts for quality assurance
ASHMORE-ALSTON, YUTOSHA- DETAILED CURRICULUM VITA
Assistant Unit Director
Bojangles
01.2015 - 01.2017
Managed departmental staff, student liaisons, and volunteers.
Coached employees in organizational policies and procedures.
Created recruitment and marketing strategies to build and maintain partnerships with different organizations such as Laurens County High School, Hillcrest High School, and Laurens County YMCA for business relationship improvements and partnerships for a more significant presence within the areas.
Assisted in developing and implementing unit operations policies, procedures, and regulations.
Set aggressive targets for employees to drive company success and strengthen motivation.
Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Teacher, Trainer, Sales
Zoe
01.2011 - 12.2011
Taught aspects of Neuro Linguistic Programming techniques.
Evaluated the effectiveness of teacher training programs using data-driven assessments, leading to continuous improvements in instructional practices.
Conducted research to determine areas of opportunities for growth internally and externally.
Trained other members on computer systems, company processes, and business development.
Facilitated strong relationships between school administrators and teacher trainers through open communication channels and collaborative problem-solving approaches.
Team Leader and Role
Ford Motor Credit Company
01.2003 - 01.2011
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Established open and professional relationships with team members to resolve various issues quickly.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Key member and played an intricate role in the establishment and action plan for the new department, which created a profit of 30 million dollars.
Education
Doctor of Business Administration - Leadership
WALDEN UNIVERSITY
Baltimore, Maryland
Master of Science - Management, Business Management
COLORADO TECHNICAL UNIVERSITY ONLINE
Springs, Colorado
Bachelor of Science - Business Administration, Financial Management
WINTHROP UNIVERSITY
Rock Hill, South Carolina
Skills
Admissions strategy development
Effective team management
Learning facilitation
Career counseling
Student advising
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking Abilities
Excellent communication
Adaptability and flexibility
Decision-making
COURSE EXPERIENCE
Experience Teaching and developing curriculum for the following Courses: Hybrid, 100% web asynchronous, Face to Face Social Informatics; 100% web asynchronous courses - Engineering Quality Practices, Engineering Quality Practices Interactive Lab; Engineering Project Management; Engineering Project Management Interactive Lab; Engineering Teams Theory and Practice; Engineering Teams Theory and Practices Interactive Lab; and Senior Seminar
SUMMARY OF QUALIFICATIONS: BACKGROUND ENCOMPASSES PROFESSIONAL BUSINESS and INDUSTRIAL EXPERIENCE
in Management, Leadership, Sales, Account Development, Customer Service, Process Improvement Analyst, Financial Management, Analyze Financial Portfolios for new and existing clients, Educator and Counselor, Diversity Trainer, Career Development Consultant, Business Owner and Operator Certified Leader and Recruitment Consultant, Community Supporter, Community Philanthropist, Diversity Leader, maintaining Excel spreadsheets with viable data, Measuring key performance metrics and data, comprise attainable budgets and initiatives for company growth, Investment advising, Portfolio Consultations for Process Improvement, Diversity Training, CRM (customer relationship management), leverage customer bases of 30000 or more
Training
Green Belt 6 Sigma Certified
Change Management Certified
Project Management Professional Certified
Project Management Professional Certified & Local Chapter Member
CRM-SalesForce Trained
Information Technology Certified
Recruiting Certified
Online Graduate Success Story
Statistical Process Control (SPC)
Key Quality Processes Certified
OSHA trained
Business Transformation Certified
QAQS-0031IATFBasics Trained
5S Trained and Certified
Lock out Tag Out
Quality Notification Trained
Becoming Agile Certified
Being Digital Certified
Neuro-Linguistic Programming (NLP) Certified
Publications
Ford Motor Credit Company Dearborn, MI, 2010 – Internal Process Improvement Job Aid for newly developed Skills Job Aid for the newly created department, Internal Phone Process
Accomplishments
Successfully Completed a 30-million-dollar Black Belt Project
Successfully Completed Title IV training
Successfully Completed Ford Credit College Recruiting and Development Program
Successful in Building Respectful and Inclusive Environment
Successfully completed Upstate's Online Course Consultation Program
Successfully won Top Sales Representative for Profit and Volume two times
Successfully trained newly hired sales reps money making techniques
Successfully represented The Greenville Urban League as a social responsibility in the community
Timeline
Middle School Social Studies Teacher
University Instructors Inc.
08.2024 - Current
Palmetto College Coordinator
USC Upstate, Palmetto College
01.2019 - Current
Adjunct Professor - Instructor
USC Upstate IES Department
01.2018 - Current
Assembly/Quality Management/Logistics
ZF Transmissions
01.2018 - 10.2020
Assistant Unit Director
Bojangles
01.2015 - 01.2017
Teacher, Trainer, Sales
Zoe
01.2011 - 12.2011
Team Leader and Role
Ford Motor Credit Company
01.2003 - 01.2011
Dealer Service Analyst
Ford Motor Credit Company
Loss Prevention Representative
Ford Motor Credit Company
Master of Science - Management, Business Management
COLORADO TECHNICAL UNIVERSITY ONLINE
Bachelor of Science - Business Administration, Financial Management