YUTOSHA ASHMORE ALSTON
Greenville,SC
Summary
Experienced leader with over 20 years' experience in customer relationship management, establishing business partnerships, and nurturing existing ones. Developed a deep understanding of the importance of building strong connections with clients. Ability in implementing sustainable solutions to meet strategic goals and promote brand awareness and education. it is crucial for businesses to prioritize brand awareness and education to create a strong brand foundation and deliver exceptional customer experiences.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Customer Relationship Management
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Education
Master of Science - Management-MSM
Colorado Technical College
Certification
Sigma Certified - 10+ years
Additional Information
Department Development- GreenBelt Project generated $30 million profit
Top sales Representative due to making company over $3 million
Work History
Adjunct Instructor/ PC Coordinator
USC Upstate
Spartanburg, Greenville, SC
08.2017 - Current
- Incorporate Processes and Improvements for Enhanced Department Efficiency
- Streamline Communication Channels for smooth collaboration and efficient decision-making
- Measure Key Performance Indicators (KPIs) for Continuous improvement initiatives using Project Management, Lean or Six Sigma Methodologies
- Continuous process mapping for existing workflows to identify bottlenecks and areas for improvement
- Promote the University's brand to various target audiences to attract new students, engage existing students, continuous communication with alumni, fostering partnerships with technical colleges, and establishing a strong presence in the industry which generated internships and permanent jobs for students
- Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
ZF Transmissions
, SC
01.2018 - 10.2020
- Established relationships with vendors and ensured the quality of products through effective quality assurance checks
- Built strong and reliable relationships with vendors for the smooth functioning of any organization
- Maintained regular communication with vendors to help in addressing any concerns or issues, leading to timely resolution and enhanced collaboration
- Maintained accurate inventory, managed shipping and receiving operations combined with quality checks which led to improvement initiatives, leading to timely resolutions while driving the company”s revenue.
Assistant Unit Director
Bojangles
Laurens, SC
01.2015 - 01.2017
- Successfully managed a team of dedicated staff members, ensuring their productivity and overall performance
- Provided weekly feedback to both the Unit Director and Area Director, to keep them informed, conveying any concerns or achievements
- Effectively increased store profits by an impressive 40%; by implementing various sales and marketing strategies, which attracted new customers and retained existing ones
- Increased customer satisfaction by 60% with customer service, product quality and overall experienced
- Created a loyal customer base, loyal customer base, and increased repeat business.
Teacher, Trainer
Zoe
New York, NY
01.2011 - 12.2011
- Wrote a training manual which covered all essential aspects of the job, provided step-by-step instructions, best practices, and troubleshooting techniques
- Combined strategic planning and implemented effective initiatives, to achieve a remarkable increase in profits by 65%
- Focused on expanding the Brand and attracted new customers
- Implemented targeted marketing campaigns, provided exceptional customer service, achieved a substantial increase in our customer base by 70%
- Organized and conducted empowering teaching sessions.
Additional Experience
Team Leader-Role Model
Ford Motor Credit Company
Greenville, SC
Account Payables, SalesGates Arrow / Synnex
Greenville, SC
Overview
13
13
years of professional experience
4
4
Certificates
Similar Profiles
Grace Anne AlvizGrace Anne Alviz
Student Ambassador at USC UpstateStudent Ambassador at USC Upstate
Emma GarnerEmma Garner
Tutor at USC UpstateTutor at USC Upstate
Carson BowenCarson Bowen
Camp Counselor at USC UpstateCamp Counselor at USC Upstate