Hi, I’m
Yuvonda Hopkins
Certified Nurse Assistant, Billing and Coding, Traveling Covid Technician
Tunica,MS
Summary
Goal-driven Client Care Counselor bringing 20years of healthcare experience and a successful record of achieving objectives in sales, service and productivity. Well-versed in exceeding customer expectations and persistently overcoming objections. Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Offering excellent skills in patient relations and office management. Skilled using EHR appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow. Knowledgeable at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
43
years of professional experience
1
Certification
Work History
Aaron E. Henry Community Health CenterTunica, MS
Client Care Counselor
09.2015 - Current
Job overview
- Triage patients, check vitals, and test for Covid
- Check insurance eligibility, document and code for submission to insurance companies
- Check patient in and out of system
- Schedule and collect referral information
- Entering and validating medical claims on encounter
- Oversee proper use of documentation and coding on patient's accounts
- Document and code information for submission to insurance companies
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Enhanced application of nursing and medical practices in alignment with laws and regulations.
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Reconciled past due accounts achieving 80% reduction in outstanding invoices.
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Monitored equipment to check for proper operation.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Assisted office team by making phone calls, copies and appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Tunica Nursing HomeTunica, MS
Rehabilitation Technician/CNA (part Time)
08.2000 - Current
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Aaron E. Henry Community Health CenterColdwater, MS
Certified Nurse Assistant
07.2012 - 09.2015
Job overview
- Record Vital signs and monitor patients
- Health Assessment
- Draw Labs
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Evaluated charting procedures for adherence to best practices.
Aaron Henry Community Health ClinicTunica, Mississippi
WIC Clerk
08.2008 - 07.2012
Job overview
- Certify women, infant, and children for WIC supplements
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Inputted all gathered information and researched data on applicants into computer system using EMR.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Fitzgerald Casino and HotelTunica, MS
Hotel Front Desk Supervisor
08.2001 - 06.2008
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Prepared weekly employee work schedules for team members.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 25 front desk agents and helped to resolve issues arising during shifts.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of a 500 room hotel with staff of 50 employees.
Education
Mississippi Valley State University, Itta Bena, MS
Bachelor of Science from Business Administration And Management
05.2020
National Healthcare Association, Tunica, MS
Certification from CBCS
12.2018
Coahoma Agricultural High School, Clarksdale, MS
High School Diploma
05.2016
Coahoma Community College, Clarksdale, MS
Associate of Applied Science from Healthcare Technology
05.2016
Tunica Nursing Home, Tunica Nursing Home
Certification from Nursing Assistant
01.2000
Skills
- Operational Procedures
- Patient Health Information Access
- Conflict Resolution Techniques
- Outgoing Phone Calls
- Application Filing
- Customer Accounts Management
- Information Confidentiality
- Billing and Collections Procedures
- Billing Data Verification
- Medicare and Medicaid Processes
- Bill Payment
- Reviewing Patient Information
- Claim Processing
- Multitasking and Organization
- Verbal and Written Communication
Certification
Scanning documents (10+ years) Scheduling (10+ years) Microsoft Windows (10+ years) Excel (10+ years) Power Point (10+ years) Kronos (10+ years) Counseling and coaching (10+ years) Costing and Budgeting control (10+ years) Cross Functional Supervision (10+ years) Task prioritization (10+ years) Privacy/HIPPA regulations (10+ years) Electronic Medical records (10+ years) Bus Driving (6 years) Guest Services (10+ years) School Bus Driving (6 years) Medical Billing (10+ years) Payroll (10+ years) Valet Parking Driving (10+ years) Management (10+ years) Microsoft Outlook (10+ years) Medical Coding (10+ years) Medical Office Experience (10+ years) Insurance Verification (10+ years) Night Audit (10+ years) Laboratory Experience (10+ years) Patient Care (10+ years) CPT Coding (10+ years) Medical Scheduling (10+ years) Data Entry (10+ years) Medical Terminology (10+ years) ICD-10 (4 years) Transcription (10+ years) Office Management Medicare and medicaid billings (10+ years) ICD-9 (5 years) Anatomy Knowledge (10+ years) Data Entry (10+ years) Physiology Knowledge (10+ years) ICD Coding (10+ years) Triage (10+ years) Phone Etiquette (10+ years) QuickBooksCertifications and LicensesNHA Certified Billing and Coding SpecialistJanuary 2018 to December 2020
Timeline
Client Care Counselor
Aaron E. Henry Community Health Center
09.2015 - Current
Certified Nurse Assistant
Aaron E. Henry Community Health Center
07.2012 - 09.2015
WIC Clerk
Aaron Henry Community Health Clinic
08.2008 - 07.2012
Hotel Front Desk Supervisor
Fitzgerald Casino and Hotel
08.2001 - 06.2008
Rehabilitation Technician/CNA (part Time)
Tunica Nursing Home
08.2000 - Current
Mississippi Valley State University
Bachelor of Science from Business Administration And Management
National Healthcare Association
Certification from CBCS
Coahoma Agricultural High School
High School Diploma
Coahoma Community College
Associate of Applied Science from Healthcare Technology
Tunica Nursing Home
Certification from Nursing Assistant
Scanning documents (10+ years) Scheduling (10+ years) Microsoft Windows (10+ years) Excel (10+ years) Power Point (10+ years) Kronos (10+ years) Counseling and coaching (10+ years) Costing and Budgeting control (10+ years) Cross Functional Supervision (10+ years) Task prioritization (10+ years) Privacy/HIPPA regulations (10+ years) Electronic Medical records (10+ years) Bus Driving (6 years) Guest Services (10+ years) School Bus Driving (6 years) Medical Billing (10+ years) Payroll (10+ years) Valet Parking Driving (10+ years) Management (10+ years) Microsoft Outlook (10+ years) Medical Coding (10+ years) Medical Office Experience (10+ years) Insurance Verification (10+ years) Night Audit (10+ years) Laboratory Experience (10+ years) Patient Care (10+ years) CPT Coding (10+ years) Medical Scheduling (10+ years) Data Entry (10+ years) Medical Terminology (10+ years) ICD-10 (4 years) Transcription (10+ years) Office Management Medicare and medicaid billings (10+ years) ICD-9 (5 years) Anatomy Knowledge (10+ years) Data Entry (10+ years) Physiology Knowledge (10+ years) ICD Coding (10+ years) Triage (10+ years) Phone Etiquette (10+ years) QuickBooksCertifications and LicensesNHA Certified Billing and Coding SpecialistJanuary 2018 to December 2020
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