Yvabella Bertrand
Brooklyn,NY
Summary
A dependable employee seeking an opportunity to expand skills and contribute to company success. I am considered hardworking, creative, ethical, and detail-oriented.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Chipotle Mexican Grill
Brooklyn
04.2022 - 12.2024
- Supervised team of employees, providing guidance and support for their professional development
- Worked closely with manager to develop strategies for improving sales and customer satisfaction
- Assisted with hiring, training, and evaluating new staff members
- Investigated customer complaints, identifying and changing processes to remove faults
- Minimized cost overages, controlling inventory, and supplies and minimizing waste
- Managed performance of kitchen employees with regular evaluations, coaching and support
- Controlled infection and contamination risk factors with consistent enforcement of cleaning and sanitation procedures
Produce Team Lead
Health Connection Wholefoods
Brooklyn, NY
04.2020 - 01.2022
- Helped customers locate or choose produce items
- Reduced shrink, paying consistent attention to product dating and rotation
- Adhered to health department standards to protect customers
- Mentored new employees on proper procedures within the produce department
- Assisted in unloading shipments of new produce upon arrival at the store location
- Handled customer complaints professionally and resolved issues promptly
- Stocked fresh fruits and vegetables on display shelves
Sales Associate
Macy's
Brookylyn, NY
07.2018 - 03.2020
- Built attractive displays and merchandised products
- Informed customers of promotions and special offers to increase sales
- Resolved customer concerns using strong communication and conflict management skills
- Created great customer experiences with personalized sales support
- Processed payments quickly to keep customer flow moving
- Collaborated with team members to achieve monthly sales targets
- Demonstrated selling experience in fast-paced, service-oriented retail setting
Skills
- Task Delegation
- Product and service knowledge
- Vendor management
- Attention to detail
- Time management
- Money Handling
- Customer service and satisfaction
- Employee engagement
- Problem-solving abilities
- Store Opening and Closing
- Sales Forecasting
- Staff Training
Timeline
Assistant Manager
Chipotle Mexican Grill
04.2022 - 12.2024
Produce Team Lead
Health Connection Wholefoods
04.2020 - 01.2022
Sales Associate
Macy's
07.2018 - 03.2020
Similar Profiles
Noah MartinezNoah Martinez
Crew Member Cook at Chipotle Mexican GrillCrew Member Cook at Chipotle Mexican Grill
Katherine DiazKatherine Diaz
Front of House Trainer at Chipotle Mexican GrillFront of House Trainer at Chipotle Mexican Grill
Sarah SouthwickSarah Southwick
Service Manager at Chipotle Mexican GrillService Manager at Chipotle Mexican Grill
Daniel LeonDaniel Leon
Team Member at Chipotle Mexican GrillTeam Member at Chipotle Mexican Grill
Kimberly T. HuttonKimberly T. Hutton
Sr. Manager, D2C Merchandising Lead - LUXE Division at L'OréalSr. Manager, D2C Merchandising Lead - LUXE Division at L'Oréal