Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Yvan Atencio O.

Leesburg,FL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.

Overview

31
31
years of professional experience

Work History

FOOD AND BERVERAGE SUPERVISOR /Banquet Captain

Hyatt Corporation
11.2022 - 04.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Supervised and mentored kitchen and serving staff.
  • Performed cost-benefit analysis for corporate and social events.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Directed and managed banquet functions -person event.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served meals to customers according to established guidelines.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Supported needs person wait staff who attended to specific needs of countless customers daily restaurant with social relevancy and intentionality.
  • Monitored staff money handling for suspicious behaviors like card skimming.
  • Processed customer payments to accurately record transactions.

Banquet Captain

MIRAVAL RESORT AND SPA
01.2018 - 09.2022
  • I am Passionate about Service, Attention and Hospitality for it, For 4 years I prepared myself in all F&B positions
  • With knowledge of the entire business Server Assistant, server, Barista
  • Bartender, assembly of Events and management of all business tools
  • Prepared to take the next step
  • July de 2021 - Nov de 2022 (1 year 5 month)

Food And Beverage Intern

Miraval
12.2018 - 11.2022
  • Developed and maintained positive relationships with customers to enhance service.
  • Utilized POS system to receive and process food and beverage orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Distributed food to waiters and waitresses to serve to customers.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Housekeeper Person

HOTEL LA QUINTA SL, NOW Specialties, Inc
01.2018 - 01.2018
  • (10 meses)
  • Dallas/Fort Worth and Around, Installer and Emsambly Jan de 2017 - Jan de 2018 (1 year 1 month)

Comercial and Administrater Manager

Grupo Dona Elba
01.2010 - 1 1
  • De 2015 (5 years 4 Month)
  • Zulia, Purchase and sale of livestock products
  • Petty cash management
  • Administrative system (ISRL) management
  • Supplier’s payment
  • Inventory management
  • Staff management
  • Staff training
  • Employee Clearance.

Regional Service Manager Marketing and Sales

Cadena Capriles
08.2008 - 06.2010
  • De 2010 (1 year 11 month
  • Implementing marketing strategies at the sale point
  • Track sales and analyzing trends by product-type
  • Managing the Editorial Channel’s budget on massive consumption
  • Staff training
  • Negotiation management at sale points
  • Budget tracking
  • Sales strategy tracking
  • Promotion and sales team’s structuring management
  • Page 3 of 9
  • Marketing strategies’ implementation at the sale point, sales track and analyzing trending by product-type
  • Wine and Food

Comercial Manager Marketing and Sales

Veneto America
01.2007 - 01.2008
  • Design and implement market and sales strategies, take track of sales and analysis by type of product, budget administration, elaboration of support and sales tools (promotional funds, impulse plans, consumer promos, sale point publicity), guide the client by the brands line on sale points, make financial analysis of promotional proposals, make analysis of market investigations results and take actions to raise product competitively, present results and recommendations to the management team
  • I managed to capture 70% of the new portfolio through designed visits and promotion of impulses in points of sales for potential customers increasing sales by 300% in the supermarket channel
  • I designed and implemented promotions of impulses and samples for clients, getting a 80% raise on the products rotation and a raise on sales at the end ofand the first trimester of 2007
  • I developed the new organization of marketing and sales on Venezuela to raise the sales on the business and the speed of implementation of client support development strategies on sale points
  • Proposing and implementing strategic actions on a short and a long term, as also the interfaces and controls of the new organization
  • Strategic business sales to new potential customers
  • Developed the new organization of the enterprises with descriptions of position on each work point
  • Shellaños 4 meses

FUEL CATEGORY MANAGER, MANAGER

01.2001 - 01.2003
  • Venezuela
  • Analysis of the Venezuelan Retail market, identification of gaps and future trends of the market and competitors
  • Elaborate short, medium and long term strategies, including the new fuel organization
  • Information systems, financial analysis of the activities of marketing, project management
  • Management of corporate communications
  • Media management
  • I carried out the national conventions of Shell with all the clients
  • I helped the design, implant and launched the lead-free Shell product, managing to place the product&
  • 39;s image in record time at the national level, with an immediate acceptance by the customers of the new product image
  • Developed the new marketing organization Customer service in retail service stations in Venezuela, to increase the focus of retail in the business and the speed of implementation of strategies in the development of customer service at Page 6 of 9 points of sales
  • Proposing and implementing strategic actions of short and long term, as well as the interfaces and controls of the new organization, new structure that served to put it in implementation in other countries of the cluster
  • I obtained a growth of 15% increase in the preference for better service at stations and therefore an increase in the volume of fuel sales (M3 / year) thanks to the development and implementation of the Customer Service category plan in 160 stations of Shell service in Venezuela
  • I designed and implemented the second retail fuel promotion to reach an increase of 10% (65 M3) in sales, the same period of the previous year
  • I coordinated the Shell image change program and customer service quality by relaunching 160 Service stations, thus increasing the preference of the Shell brand in Venezuela
  • I adapted and coordinated a new program of Sales System through a system with debit or prepaid cards for fuel and lubricants in service stations obtained an increase of fuel and lubricant per island of 20% per year
  • Shell
  • Proyect Task Force mayo

Comercial Assesor

Shell
01.1997 - 01.1999
  • Market analysis and search of existing service stations in the market as well as lots of land with specifications dictated by the Strategic Planning Department to negotiate the distribution contract and make customers of shell, sales monitoring and activities Page 7 of 9 proposed by the Marketing Department, development of Shell standards, implementation of Hsse Shell security in service stations, advice on new NFR negotiation and personnel training
  • I obtained 96% of new client’s acquisition according to the delivered portfolio
  • I identified important gaps within the administration of service stations
  • I developed the SOES (Operating System for Service Stations) manuals for motivation, training, security, sales techniques and personnel search
  • Achieving a better performance in the day to day of the clients in my portfolio
  • I achieved an increase in monthly fuel sales of 15% for the western region.

Regional District Manager

Laboratorios Wyeth
01.1993 - 01.1997
  • Analysis of the Venezuelan market in pharmaceutical products, identification of gaps and trends of existing and new products
  • Coordination and preparation of strategies for the team to supervise, negotiations with drugstores, pharmacies, hospitals, governorates, etc
  • Monitoring and supervision of sales and promotional activities, financial analysis of new clients, training of new team members, development of local strategies for existing customers and new clients, planning and development of daily tasks for the team
  • I managed to increase sales by 35% in the area I supervised, with 13 sales managers
  • I managed to lower the budget of expenses by 7% per year
  • I managed to form a dynamic work team willing to work
  • I managed to develop a system to attract new customers
  • I managed to overcome the barriers of negotiating products to the Colombian market by 95%
  • I negotiated with all customers through channels increasing sales by 55% in my management.

Restaurant Proyect Manager

Nouveau restaurant Group
01.2015 - 1 1
  • (1 year 2 month)
  • Av.El Recreo behind the El Recreo Shopping Center, Caracas
  • Market launch of the Restaurant
  • I imply to carry out the training of all the personnel
  • Purchase of the first supply Product
  • Make the publicity through the different media
  • Performe the management and invitations to all clients
  • Planning and implementation of all activities.

Marketing Manager Transport

01.2005 - 1 1
  • Design and implement marketing strategies with the work team at the point of sale, track sales and analyze trends by type of product, manage SP & A budget of the transport channel, develop sales support tools (promotional funds, impulse, promotions to the consumer, advertising at the point of sale), advise the client on the brand guidelines at the point of sale, perform financial analysis of the promotional proposals, perform analysis of the results of market research and take actions to improve the competitiveness of the products in the channel, presenting results and recommendations to the management team
  • Preparation together with the CVP sales team and the offers for the GM and
  • Ford vehicle dealers
  • I managed to capture 60% of the new portfolio through the service of videoscopy and fibroscopy potential customers increasing the sales of the channel by
  • I achieved the uptake of lubricant distributors in the country by 15%
  • I designed and implemented marketing promotions for the trade obtaining a increase in sales in the first half of 2005
  • Developed the new marketing organization Customer service in fibroscopy and videoscopy in Venezuela to increase the focus of lubricants in the business and the speed of implementation of strategies in the development of customer service at points of sales
  • Proposing and implementing strategic actions of short and long term, as well as the interfaces and controls of the new organization
  • New structure that served to implement it in other Latin American countries
  • Strategic negotiations of sales to potential clients.

Regional Brand and Communications

Shell Petroleum Development
01.2003 - 12.2005
  • (2 years 7 month)
  • Bogotá D.C., Implement global guidelines of the Shell and Shell-Ferrari brands in the country, provide brand and communications support to Venezuela and Colombia, providing support to Ecuador and Peru
  • Dimension and manage SP&A&
  • 39;s budget, develop branding and communications plan, negotiate and coordinate with media advertising agencies and market research, coordinate and supervise quantitative and qualitative research to identify consumer needs, analysis of results and preparation of
  • Value propositions for the consumer, negotiation with international suppliers, financial analysis of promotional proposals
  • I developed and executed the Brand and Communications plan of Retail
  • Venezuela and Colombia, Peru and Ecuador for the year 2003, increasing the recognition of the Shell brand by 15% vs
  • Year 2002 in the region
  • (Venezuela
  • Colombia, Ecuador, Peru and Mexico)

Senior Sales Advisor

LABORATORIOS WYETH
01.1992 - 1 1
  • Analysis of the sales market, visit to doctors by delivered portfolio, recruitment of new doctors and pharmacies in the area, Hospitals sales, pharmacies, drugstores, evaluation of the profile of the company as diagnosis to the requirements of the company, issuance and granting of credits , product knowledge talks to medical and paramedical personnel
  • In the first year of work I obtained the first place of sales at national level according to DDD data
  • I managed to increase sales in the area by more than 110% for pharmacies, hospitals and drugstores compared to previous years
  • I achieved the capture of 5% of maternities for the development of children&
  • 39;s products.

Education

High School Diploma - Electrical and Electronics

ATI Anselmo Belloso High School
Maracai-Venezuela
07.1987

Bachelor of Arts - Social communication

Catholic University “Cecilia Acosta"
Maracaibo Venezuela
07.2008

Skills

  • Customer Relations
  • Senior Leadership Support
  • Executive Management Support
  • Retail Sales Customer Service
  • Brand Representation
  • Customer Service
  • Spanish Interpreting
  • Corporate Standards
  • Budget Controls
  • Negotiation
  • Team Leadership
  • Employee Training
  • Sales and Marketing
  • Strategic Vision

Accomplishments

  • Aptitudes principales
  • Negotiation
  • Value Proposal
  • Market Research and Analysis, I am Passionate about Service, Attention and Hospitality
  • (in
  • Everything I do)
  • Estados Unidos
  • Extracto
  • EXPERIENCE IN MARKETING, SALES AND CUSTOMER
  • SERVICE ON PRODUCTS FROM THE
  • PETROLEUM INDUSTRY, PHARMACEUTICALS, MASS
  • CONSUMPTION AND FOOD AND BERVERAGE BUSINESS
  • MULTICULTURAL ENVIRONMENT PROJECTS, WORK
  • SUPERVISION AND EMPLOYEE TRAINING
  • INTERNATIONAL
  • MARKETING STRATEGIES AND DISTRIBUTION CHANNELS
  • GLOBAL VISION OF BUSINESS, NEGOTIATIONS WITH
  • SUPPLIERS AND CUSTOMERS, CAPABILITY
  • FOR ANALYSIS AND DECISION-MAKING
  • COMPUTER
  • MANAGEMENT (WINDOWS, EXCEL, SAP).

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

FOOD AND BERVERAGE SUPERVISOR /Banquet Captain

Hyatt Corporation
11.2022 - 04.2023

Food And Beverage Intern

Miraval
12.2018 - 11.2022

Banquet Captain

MIRAVAL RESORT AND SPA
01.2018 - 09.2022

Housekeeper Person

HOTEL LA QUINTA SL, NOW Specialties, Inc
01.2018 - 01.2018

Restaurant Proyect Manager

Nouveau restaurant Group
01.2015 - 1 1

Comercial and Administrater Manager

Grupo Dona Elba
01.2010 - 1 1

Regional Service Manager Marketing and Sales

Cadena Capriles
08.2008 - 06.2010

Comercial Manager Marketing and Sales

Veneto America
01.2007 - 01.2008

Marketing Manager Transport

01.2005 - 1 1

Regional Brand and Communications

Shell Petroleum Development
01.2003 - 12.2005

FUEL CATEGORY MANAGER, MANAGER

01.2001 - 01.2003

Comercial Assesor

Shell
01.1997 - 01.1999

Regional District Manager

Laboratorios Wyeth
01.1993 - 01.1997

Senior Sales Advisor

LABORATORIOS WYETH
01.1992 - 1 1

High School Diploma - Electrical and Electronics

ATI Anselmo Belloso High School

Bachelor of Arts - Social communication

Catholic University “Cecilia Acosta"

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Yvan Atencio O.