Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvan Canesius

Richmond,VA

Summary

Reliable and determined with a variety of built skills and experience providing a solution oriented mind, excellent customer service, versatile, and determined to use the skills acquired to get the job done.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager of Operations

Visualtoheart
07.2020 - Current
  • Enhance audio quality for presentations with meticulous attention to microphone placement and sound mixing.
  • Deliver audio content by skillfully editing, mixing, and mastering tracks to meet client specifications.
  • Manage multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
  • Increase viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
  • Edit together video, text, audio, still imagery and motion graphics for creative and informational multimedia projects.
  • Collaborate with clients to develop creative concepts and deliver engaging video content tailored to their unique needs.
  • Analyze performance metrics to identify areas for improvement and optimize social media campaigns.
  • Design and implement social media strategies to align with business goals.
  • Develop customized solutions to address unique client needs, resulting in repeat business and referrals.
  • Create and manage project plans, timelines and budgets.
  • Expand professional network through attending industry events and engaging in online communities.
  • Conduct thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
  • Assist in organizing and overseeing assignments to drive operational excellence.
  • Increase customer engagement through media.
  • Coordinate events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Establish effective communication among participants for enhanced collaboration and successful project completion.
  • Meet project deadlines without sacrificing quality
  • Resolve client complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborate with peers to develop best practices for consistent customer service delivery.
  • Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provide coaching and mentoring, contributing to successful business.
  • Participate in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both client and business
  • Deliver prompt service to prioritize customer needs.
  • Established and maintained relationships with content providers and clients.

Computer Operator II

IGT
09.2023 - Current
  • Ensure smooth workflow through effective coordination with other IT professionals on projects and tasks
  • Generate required reports with great attention to detail
  • Complete tasks of daily checklist
  • Daily operation of computer systems
  • Troubleshoot Video Lottery Terminal Issues effectively
  • Strong problem-solving abilities when faced with complicated technical challenges or unfamiliar situations.
  • Document support interactions for future reference.
  • Resolve technical issues by troubleshooting.
  • Provide on-call support for critical issues
  • Provide tier 2 IT support to non-technical internal and external users through desk side support
  • Log support tickets and closed when issues are resolved.
  • Use ticketing systems to manage and process support actions and requests.
  • Establish strong relationships with vendors to expedite issue resolution when external support was required.
  • Manage critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
  • Improve overall system stability by identifying potential risks during routine maintenance tasks and escalating them to appropriate teams for resolution.
  • Provide exceptional remote support via phone, email, or chat, ensuring timely resolutions
  • Collaborate with team members to identify trends in reported issues, leading to proactive solutions for recurring problems.

Education

Associate of Science -

J Sargeant Reynolds Community College
05.2022

Skills

  • Microsoft Office proficiency
  • Windows 10/11, Linux, Mac
  • Technical troubleshooting
  • Customer Service
  • Client Consultations
  • Marketing
  • Partnership Development
  • SEO Optimization
  • Digital Enhancements
  • Content Management
  • Video Editing
  • Audio mixing/editing techniques
  • Shot Composition
  • Market Analysis
  • Project Management Abilities
  • Digital Marketing
  • Administrative Support
  • Operations Support
  • Storyboard Creation
  • Sound Design Proficiency
  • Maintaining Deadlines
  • Branding Consistency
  • Remote/Helpdesk Support
  • Report Generation

Certification

Linux +

Security +

Timeline

Computer Operator II

IGT
09.2023 - Current

Manager of Operations

Visualtoheart
07.2020 - Current

Associate of Science -

J Sargeant Reynolds Community College

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Yvan Canesius