Summary
Overview
Work History
Education
Skills
Languages
QUALIFICATIONS
References
Timeline
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Yvan Nguyen

San Jose,California

Summary

Experienced professional in high-volume customer service environments, consistently exceeding customer expectations through effective support delivery. Demonstrates strong problem-solving and multitasking abilities while managing inbound and outbound communications. Proven adaptability and quick learning skills enhance performance in dynamic settings. Committed to maintaining a strong work ethic and fostering positive customer relationships.

Overview

11
11
years of professional experience

Work History

BSO United Baggage Control

United Airlines
San Francisco, CA
06.2025 - Current
  • Updated and maintained databases with current information.
  • Worked with cross-functional teams to achieve goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Owner

Gin Ga Sushi Inc.
San Jose, CA
01.2018 - 01.2024
  • In control of all accounting, billing, and revenue while maintaining a good standing status.
  • Developed team roles, schedules, and training.
  • Offered valuable customer service.
  • Provided professionalism in all matters.
  • Consistently working in a team-oriented environment.
  • Responsible for reporting and analyzing all finances.
  • Created menus, marketing material, and social media management.
  • Efficiently addressed and resolved customer concerns and complaints daily.
  • Working firsthand in product development and constantly communicating with vendors.
  • Maintain store safety measures, food quality control, and ensure safe food practices.

Bartender

Eureka
San Diego, CA
01.2017 - 01.2018
  • Provided friendly customer service.
  • Assertive when asked questions by customers and wait staff.
  • Collaborative and used to working with a high volume of guests.

Manager

Chili's Grill & Bar
San Jose, CA
01.2015 - 01.2017
  • Daily data entry of profit and loss data.
  • Schedule satisfaction amongst 40+ employees.
  • Ability to effectively make quick and stern decisions.
  • Prompt decision making to maintain an exponential flow of shift.
  • Responsible for the hiring process, training, and inventory.
  • Maintaining store visuals and floor presentation.

Education

General Education -

Evergreen Valley College
01.2014

Diploma -

Mount Pleasant High School

Skills

  • Microsoft Word - Excel - PowerPoint
  • Google Suite
  • Point of Sale System
  • QuickBooks
  • Bart,Bolt,Discovery,Unimatic Pawobs
  • Recordkeeping
  • Data entry
  • Decision-making
  • Conflict resolution
  • Public speaking
  • Problem solving
  • Customer relationship management

Languages

English, Vietnamese

QUALIFICATIONS

  • Communicate effectively with verbal and written skills.
  • Able to operate a variety of resources, including technology.
  • Able to work collaboratively, as well as independently.
  • Impeccable in customer service.
  • Applies policy qualifications and procedures.
  • Aspire to set an example and create a memorable experience collaborating with a team.

References

References available upon request.

Timeline

BSO United Baggage Control

United Airlines
06.2025 - Current

Owner

Gin Ga Sushi Inc.
01.2018 - 01.2024

Bartender

Eureka
01.2017 - 01.2018

Manager

Chili's Grill & Bar
01.2015 - 01.2017

General Education -

Evergreen Valley College

Diploma -

Mount Pleasant High School

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