Yvana Alvarez
Phoenix,AZ
Summary
Proven Customer Service Representative at Sodexo, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty. Skilled in active listening, effectively mentored new hires, demonstrating significant improvements in team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sodexo
11.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Sodexo
11.2019 - Current
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