Yvanna Collado
Delray Beach,FL
Summary
Dynamic team leader with a proven track record at Renzo's Pizza & Restaurant, excelling in collaborative teamwork and conflict resolution. Enhanced customer satisfaction through effective problem-solving and quality improvement initiatives. Skilled in documentation and reporting, fostering a motivated environment that drives operational excellence and boosts team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Renzo's Pizza & Restaurant
02.2025 - Current
- Collaborated with team members to complete daily tasks efficiently
- Adapted quickly to changing priorities and work environments
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Responded promptly to customer inquiries and complaints, enhancing overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Pilates Instructor
Jetset Pilates
08.2024 - 01.2025
- Instructed diverse groups in Pilates techniques to enhance physical fitness and well-being.
- Developed customized workout plans based on individual client assessments and goals.
- Demonstrated proper use of Pilates equipment to ensure safety and effectiveness during sessions.
- Monitored client progress, providing feedback to optimize performance and achieve desired outcomes.
Lead Host/Restaurant Server
Hampton Social
07.2023 - 08.2024
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and mentored new hosts on operational procedures and customer service standards.
- Coordinated communication between front-of-house and kitchen staff for timely service delivery.
- Implemented strategies to improve guest wait times and overall satisfaction ratings.
Cashier Team Lead
Collados Cafe
07.2019 - 07.2022
- Supervised daily operations, ensuring compliance with cash handling procedures and customer service standards.
- Trained and mentored new staff on efficient register usage and customer interaction techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Assisted customers by answering questions and fulfilling requests.
Education
No Degree - Marketing Management
Florida Atlantic University
Boca Raton, FL05-2027
Skills
- Collaborative teamwork
- Problem-solving
- Attention to detail
- Team motivation
- Documentation and reporting
- Work planning
- Conflict resolution
- Quality improvement
- Daily workflow improvement
- Team building
Certification
- CPR Certified
- Stop the Bleed Certifed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Renzo's Pizza & Restaurant
02.2025 - Current
Pilates Instructor
Jetset Pilates
08.2024 - 01.2025
Lead Host/Restaurant Server
Hampton Social
07.2023 - 08.2024
Cashier Team Lead
Collados Cafe
07.2019 - 07.2022
No Degree - Marketing Management
Florida Atlantic University