Yvanna Diaz
Houston,TX
Summary
Motivated Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Server
Chilis Resturant
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Human Resources Assistant
Wyndham Hotel
11.2022 - 06.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Compiled employee records from individual departments to maintain central files.
Front Desk Receptionist
Urban Air Adventure Park
12.2020 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
Education
Associate of Applied Science - Business Administration And Management
Houston Community College
Houston, TX05.2025
Kipp Houston High School
Houston, TX06.2023
Skills
- Guest Engagement
- Point of Sale Operation
- Performance Improvement
- Call Routing
- Departmental Support
- Cash Handling
- Human Resources Administration
- Maintaining Files
- Business Administration
- Administrative Skills
- Payroll Administration
Additional Information
Every winter since 2019, I have volunteered at the Mission Bend Food Pantry. This consisted of me giving bags of food and household items to families in need during Houston's cold winters.
Languages
Spanish
Native or Bilingual
Timeline
Server
Chilis Resturant
06.2023 - Current
Human Resources Assistant
Wyndham Hotel
11.2022 - 06.2023
Front Desk Receptionist
Urban Air Adventure Park
12.2020 - 10.2022
Associate of Applied Science - Business Administration And Management
Houston Community College
Kipp Houston High School
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