Yveliz Vega
Lehigh Acres
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Millennium Physician Group
12.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Safety Tech
Lee Health
10.2022 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Delivered compassionate care to patients.
- Cleaned and organized patients' living quarters.
- Helped patients perform daily living tasks.
Office Manager
4 You Attorney Referral Services
09.2018 - 09.2022
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
Medical Assistant
Doctors2You
12.2015 - 06.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
High School Diploma -
Gateway Charter High School
05-2013
Skills
- Data Entry
- Patient Scheduling
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Vital Sign Monitors
- Advanced Typing
- Inbound phone calls
- Team leadership
- Complex Problem-solving
Certification
- BLS
Languages
Spanish
Professional
Timeline
Call Center Representative
Millennium Physician Group
12.2024 - Current
Safety Tech
Lee Health
10.2022 - 10.2023
Office Manager
4 You Attorney Referral Services
09.2018 - 09.2022
Medical Assistant
Doctors2You
12.2015 - 06.2018
High School Diploma -
Gateway Charter High School
Education and Training
other
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